I recently started my business and sent the box design to the manufacturer. He said that his designer cannot change content in the ai file because i didn't crank. How do I make sure my box file is ready for the printer to use?
The word "crank" is not familiar. Did you automatically translate this from another language? If so, please let us know what the manufacturer said in the original language, someone may recognuse the problem.
Also, which version of Adobe Illustrator do you use, and what file format did you send?
I sent the .ai file they wanted. i am using the creative cloud latest version of illustrator.
It is difficult because the manufacturere is the middleman communicating between me and his box printer/designer. But he did send me a screenshot of his illustrator screen. even though his menus are in chinese I deduced by location he wanted me to select all text. I selected all text and created outlines, I just guessed that is what he wanted. I sent the new box and manual so I will get an answer tomorrow.
" Our designer told me that he can't change the content on packing and manual. The reason as follow: The packing the manual document did crank"
You should consider getting someone involved who has experience preparing packaging designs and working with Chinese packaging suppliers. A freelance production artist for example.
Outlining Type is actually the most frequent way to destroy the ability to change content.
I wonder whether the box printer has the fonts you have used; without them, they will be substituted.
It should be noted that it would most likely (depending on the font licences) violate the licence terms to send the fonts along.
This is avoided when using PDFs.
Is the manufacturer going to have changes to the text on the boxes, made by the box printer?
Any changes made to your design raises the question of (your) rights.
It's quite common to ask for outline fonts in packaging, even if it does downgrade the options for optimal prepress. Sometimes it is because they use other (non Adobe) prepress software, but mainly they want you to do the downgrade to keep their backs free. It is a surprise in some ways that they ask that as font's can easily be converted to outlines by prepress action in Adobe Acrobat DC or most other PDF software.
send him the font or you can create outlines.