Bug illustrator

New Here ,
Nov 29, 2020 Nov 29, 2020

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Bonjour

Mon illustrator plante quasiment à chaque fois que je m en sers, il ne répond pas et se coupe . Quelqu' un aurait une idée?

A chaque fois une fenêtre propose d envoyer un rapport mais je ne sais pas à qui en fait !

Merci pour votre aide.

 

 

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Adobe Employee ,
Dec 06, 2020 Dec 06, 2020

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Hi there,

 

We're so sorry to hear about this trouble. I understand that it's frustrating. I would request if you could share a few more details like:

 

  • Is the issue related to a specific document/ tool/ feature? If yes, could you please share the document/ workflow with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link. 
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently. 

  

  

You may try the steps suggested on this page ( https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu... ) and share your observations with us.

  

We’re here to help, just need more info.    

 

Regards,

Srishti

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