Bug? Zooming in moves selected object

[christianw81698368]

Hello there,

I experience one super annoying problem quite often in Illustrator:

When I zoom in (Ctrl + "+") with an object or several selected, the object is moved just a little bit to the right. It is exactly as if I used the arrow right key.

Does anyone else have that problem or is that due to my laptop?

This is really dangerous as I need to be extra aware when finalizing print data.

[Ton Frederiks]

Do you see the object XY coordinates change in the Transform or Control panel?

[christianw81698368]

Hi Ton,

I will try and focus on that. I have lots of files to try that the next days and will reply asap.

As a matter of fact the objects move. It is not just a question of display.

For example I got a file back from the printer to fix a (slightly) displaced layer.

[christianw81698368]

Hi Ton,

it happened again and I can tell you that the x coordinate changed from 144,249 to 144,602 by zooming in.

Can you make something of this?

[Ton Frederiks]

I understand that is problematic, but I cannot replicate it (I am using the most recent version 25.0).

Does it happen in a specific document?

[christianw81698368]

Hi Ton,

I don't know what to do. I just try to not zoom when an object is selected.

So there seems to bee no solution...
I will get a new laptop soon, maybe that solves the problem.
Thanks anyway.

[Ton Frederiks]

Do you use a tablet? Is the driver up to date?

Did you try to reset your preferences?

https://helpx.adobe.com/illustrator/using/setting-preferences.html

[christianw81698368]

Hi Ton,

I use a Thinkpad T440p and a wacom cintiq. I already reset the preferences.

[Ton Frederiks]

Unless someone has a bright idea, I would advise to contact Adobe support, they can have a look into your system.

[Srishti Bali · Accepted solution]

Hi there,

We’re sorry to hear this trouble. It looks like we need to troubleshoot this on a live session. Please head here (https://helpx.adobe.com/support.html) and select the chat button in the lower-right corner of the page. We can help troubleshoot faster that way.

Regards,

Srishti

[Domenico26154439y8sb]

Where can i find the chat? If i click the "contact us" button it shows me just other written guidelines!

[Nurek279938597qqd]

i have the same problem adobe any solution?? ?

[Monika Gause]

Please contact Customer Care using the link posted by Srishti