bug

New Here ,
Nov 09, 2020

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URGENT

S'il vous plait

J'ai travaillé des heures sur un projet à rendre demain matin. il est 20h du soir.

mon travail illustrator, enregistré en lifne sur le logiciel, mais pas sur le bureu de mon ordinateur ne veut plus s'ouvrir !!!! je ne trouve aucun moyen j'ai réellement chercché partout. je ne peux pas contacter adobe car il n'ouvre que demain. 

 

Please si c'est deja arrivé a quelqu'un ou si quelqu'un aurait une idée utile. PLEASE PLEASE

Hi there,

 

Sorry to hear about this. I hope your issue is now resolved.

You may also try suggestions given on this help article(https://helpx.adobe.com/in/illustrator/using/crash-file-data-recovery.html) to know how to recover a file. Hope it helps.

 

Regards,

Ashutosh

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bug

New Here ,
Nov 09, 2020

Copy link to clipboard

Copied

URGENT

S'il vous plait

J'ai travaillé des heures sur un projet à rendre demain matin. il est 20h du soir.

mon travail illustrator, enregistré en lifne sur le logiciel, mais pas sur le bureu de mon ordinateur ne veut plus s'ouvrir !!!! je ne trouve aucun moyen j'ai réellement chercché partout. je ne peux pas contacter adobe car il n'ouvre que demain. 

 

Please si c'est deja arrivé a quelqu'un ou si quelqu'un aurait une idée utile. PLEASE PLEASE

Hi there,

 

Sorry to hear about this. I hope your issue is now resolved.

You may also try suggestions given on this help article(https://helpx.adobe.com/in/illustrator/using/crash-file-data-recovery.html) to know how to recover a file. Hope it helps.

 

Regards,

Ashutosh

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Nov 09, 2020 0
Adobe Community Professional ,
Nov 09, 2020

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Which version of Illustrator are you using?

 

Also, can you share this Illustrator file (.ai), so one may take a look and check if it is possibly a corrupt file?

 

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Nov 09, 2020 0
Contributor ,
Nov 09, 2020

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Peux-tu le "voir" en ligne? Il est sur quel "site"?

Si tu peux copier le document sur ton bureau, essaies de le visionner avec Acrobat (si tu as la version Pro).

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Nov 09, 2020 0
Adobe Employee ,
Jan 03, 2021

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Hi there,

 

Sorry to hear about this. I hope your issue is now resolved.

You may also try suggestions given on this help article(https://helpx.adobe.com/in/illustrator/using/crash-file-data-recovery.html) to know how to recover a file. Hope it helps.

 

Regards,

Ashutosh

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Jan 03, 2021 0
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