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Can not lounch illustrator 2021 on macOS Big Sure 11.01

New Here ,
Nov 30, 2020 Nov 30, 2020

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Showed error message: no modules PDFFormat.aip and PDFSiut.aip 

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correct answers 1 Correct answer

LEGEND , Jan 03, 2021 Jan 03, 2021

Hi there,

 

Sorry to hear about your experience. I hope your issue is now resolved.

If it isn't, please try troubleshooting steps given on this help article(https://helpx.adobe.com/in/illustrator/kb/plugin-missing-issue.html).

Additionally, please follow suggestions given on this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illustrator/td-p/11561981).

Hope it helps.

 

Regards,

Ashutosh

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Adobe
Community Expert ,
Nov 30, 2020 Nov 30, 2020

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Please contact Customer Care.

They can login to your system and sort this out.

https://helpx.adobe.com/contact.html

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LEGEND ,
Jan 03, 2021 Jan 03, 2021

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LATEST

Hi there,

 

Sorry to hear about your experience. I hope your issue is now resolved.

If it isn't, please try troubleshooting steps given on this help article(https://helpx.adobe.com/in/illustrator/kb/plugin-missing-issue.html).

Additionally, please follow suggestions given on this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...).

Hope it helps.

 

Regards,

Ashutosh

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