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Showed error message: no modules PDFFormat.aip and PDFSiut.aip
Please contact Customer Care.
They can login to your system and sort this out.
Sorry to hear about your experience. I hope your issue is now resolved.
If it isn't, please try troubleshooting steps given on this help article(https://helpx.adobe.com/in/illustrator/kb/plugin-missing-issue.html).
Additionally, please follow suggestions given on this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...).
Hope it helps.