Can not lounch illustrator 2021 on macOS Big Sure 11.01

New Here ,
Nov 30, 2020

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Showed error message: no modules PDFFormat.aip and PDFSiut.aip 

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Activation billing and install

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1 Correct Answer

Adobe Employee , Jan 03, 2021
Ashutosh_Mishra Adobe Employee , Jan 03, 2021
Hi there,   Sorry to hear about your experience. I hope your issue is now resolved. If it isn't, please try troubleshooting steps given on this help article(https://helpx.adobe.com/in/illustrator/kb/plugin-missing-issue.html). Additionally, please follow suggestions given on this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illustrator/td-p/11561981). Hope it helps.   Regards, Ashutosh

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Adobe Community Professional ,
Nov 30, 2020

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Please contact Customer Care.

They can login to your system and sort this out.

https://helpx.adobe.com/contact.html

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Adobe Employee ,
Jan 03, 2021

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Hi there,

 

Sorry to hear about your experience. I hope your issue is now resolved.

If it isn't, please try troubleshooting steps given on this help article(https://helpx.adobe.com/in/illustrator/kb/plugin-missing-issue.html).

Additionally, please follow suggestions given on this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...).

Hope it helps.

 

Regards,

Ashutosh

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