Can not open AI file located on the cloud

New Here ,
Nov 06, 2020

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I have tried all the ways to open it but I can not manage also can not download at all 

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1 Correct Answer

Adobe Employee , Jan 12, 2021
rama_ai Adobe Employee , Jan 12, 2021
This issue is fixed in AI 25.1 update available in Creative Cloud Desktop   Likes  

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Adobe Employee ,
Jan 04, 2021

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Hi there, 

 

Sorry to hear about this trouble. I am hopful that the issue is resolved by now. If not, I would request if you could share the document with us.

Go to https://assets.adobe.com/cloud-documents, click on the three dots next to your file and click Get link. 

 

 

Regards,

Srishti

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Adobe Employee ,
Jan 12, 2021

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This issue is fixed in AI 25.1 update available in Creative Cloud Desktop

 

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