Can not open AI file located on the cloud

[#1]

I have tried all the ways to open it but I can not manage also can not download at all 

[#2]

This issue is fixed in AI 25.1 update available in Creative Cloud Desktop

[#3]

I have tried all the ways to open it but I can not manage also can not download at all 

[#4]

This issue is fixed in AI 25.1 update available in Creative Cloud Desktop

[#5]

Hi there, 

Sorry to hear about this trouble. I am hopful that the issue is resolved by now. If not, I would request if you could share the document with us.

Go to https://assets.adobe.com/cloud-documents, click on the three dots next to your file and click Get link. 

Regards,

Srishti

[#6 · Accepted solution]

This issue is fixed in AI 25.1 update available in Creative Cloud Desktop

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[#7 · Accepted solution]

This issue is fixed in AI 25.1 update available in Creative Cloud Desktop