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Can't activate fonts

New Here ,
Oct 12, 2020 Oct 12, 2020

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When I clicked "Finding more fonts" and then click the activation button, the icon turned into two arrows, which could not be successfully activated and used. But on the website I can see that the font has been activated. I have tried repeatedly to sign out my account and restart the software and computer, but nothing has worked. And my Creative Cloud desktop looks different from the user guide.

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Adobe
Community Expert ,
Oct 12, 2020 Oct 12, 2020

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Are you signed into your CreativeCloud account  when browsing for new fonts?
Are you using the same account that you are using for Illustrator?

Is your connection speed good/strong?

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New Here ,
Oct 13, 2020 Oct 13, 2020

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Thank you for your prompt reply! I'm sure none of these things caused the problem. I've been logging in with only one account, and I've signed in when I was trying to activate fonts. The connection was strong. And I couldn’t use finding more fonts in every Adobe application.

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