Can't create a new custom document in the CC20 version of Illustrator or InDesign

[Jonathan Bales]

Hello, 

Recently this week I noticed that I am no longer able to create a new custom file in Illustrator or in InDesign. When clicking "Create New" I am greeted with a blank screen. I will attach screenshots to help present the issue. I am able to check the "Use Legacy New Document Dialogue" box as a work around but I am puzzled why the current version for create a new document is blank for Illustrator and InDesign yet not for Photoshop.

My computer is a MacBook Pro with Catalina 10.15.5

  

Any help or clarification would be greatly appreciated.

Best Regards,

- Jonathan Bales

[Ashutosh_Mishra · Accepted solution]

Hi there,

Sorry to hear about your experience. We'll be happy to help. Would you mind sharing exact version of Adobe Illustrator & InDesign? Please make sure you have updated Adobe apps to the latest version.

Also, please try following the instructions on community discussion https://community.adobe.com/t5/illustrator/blank-screen-on-illustrator-on-mac-os/td-p/11161722?page= and see if it helps.

Regards,

Ashutosh

[Jonathan Bales]

Thank you for the response,

I tried the Adobe cleaner tool mentioned in the link provided. That seemed to clear up the issue. 

Thank you for your feedback and help with the issue.

Best Regards,

- Jonathan Bales

[Monika Gause]

Does it work better when you disconnect from the internet?

[Jonathan Bales]

Thank you for your response, 

I initially tried to launch the applications offline and the issue still persisted. I then tried the Adobe cleaner tool mentioned by Ashutosh and that seemed to clear up the issue.

I truly appreciate your help.

Best Regards,

- Jonathan Bales