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Can't create a new custom document in the CC20 version of Illustrator or InDesign

Community Beginner ,
Jun 10, 2020

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Hello, 

 

Recently this week I noticed that I am no longer able to create a new custom file in Illustrator or in InDesign. When clicking "Create New" I am greeted with a blank screen. I will attach screenshots to help present the issue. I am able to check the "Use Legacy New Document Dialogue" box as a work around but I am puzzled why the current version for create a new document is blank for Illustrator and InDesign yet not for Photoshop.

 

My computer is a MacBook Pro with Catalina 10.15.5

 

Adobe Illustrator Blank Screen..pngScreen Shot 2020-06-10 at 8.25.45 PM.png  

Any help or clarification would be greatly appreciated.

Best Regards,

 

- Jonathan Bales

Hi there,

 

Sorry to hear about your experience. We'll be happy to help. Would you mind sharing exact version of Adobe Illustrator & InDesign? Please make sure you have updated Adobe apps to the latest version.

Also, please try following the instructions on community discussion https://community.adobe.com/t5/illustrator/blank-screen-on-illustrator-on-mac-os/td-p/11161722?page= and see if it helps.

 

Regards,

Ashutosh

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Can't create a new custom document in the CC20 version of Illustrator or InDesign

Community Beginner ,
Jun 10, 2020

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Hello, 

 

Recently this week I noticed that I am no longer able to create a new custom file in Illustrator or in InDesign. When clicking "Create New" I am greeted with a blank screen. I will attach screenshots to help present the issue. I am able to check the "Use Legacy New Document Dialogue" box as a work around but I am puzzled why the current version for create a new document is blank for Illustrator and InDesign yet not for Photoshop.

 

My computer is a MacBook Pro with Catalina 10.15.5

 

Adobe Illustrator Blank Screen..pngScreen Shot 2020-06-10 at 8.25.45 PM.png  

Any help or clarification would be greatly appreciated.

Best Regards,

 

- Jonathan Bales

Hi there,

 

Sorry to hear about your experience. We'll be happy to help. Would you mind sharing exact version of Adobe Illustrator & InDesign? Please make sure you have updated Adobe apps to the latest version.

Also, please try following the instructions on community discussion https://community.adobe.com/t5/illustrator/blank-screen-on-illustrator-on-mac-os/td-p/11161722?page= and see if it helps.

 

Regards,

Ashutosh

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Jun 10, 2020 0
Adobe Employee ,
Jun 11, 2020

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Hi there,

 

Sorry to hear about your experience. We'll be happy to help. Would you mind sharing exact version of Adobe Illustrator & InDesign? Please make sure you have updated Adobe apps to the latest version.

Also, please try following the instructions on community discussion https://community.adobe.com/t5/illustrator/blank-screen-on-illustrator-on-mac-os/td-p/11161722?page= and see if it helps.

 

Regards,

Ashutosh

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Jun 11, 2020 0
Community Beginner ,
Jun 11, 2020

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Thank you for the response,

 

I tried the Adobe cleaner tool mentioned in the link provided. That seemed to clear up the issue. 

Thank you for your feedback and help with the issue.

 

Best Regards,

 

- Jonathan Bales

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Jun 11, 2020 0
Adobe Community Professional ,
Jun 11, 2020

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Does it work better when you disconnect from the internet?

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Jun 11, 2020 0
JPBales LATEST
Community Beginner ,
Jun 11, 2020

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Thank you for your response, 

 

I initially tried to launch the applications offline and the issue still persisted. I then tried the Adobe cleaner tool mentioned by Ashutosh and that seemed to clear up the issue.

 

I truly appreciate your help.

 

Best Regards,

 

- Jonathan Bales

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Jun 11, 2020 0