Can't create a new doc

[IIAR_23II]

If I try to create a new doc with custom dimensions I get a blank window.

I can only use the provided ones. This happens when I go to file>new, I go to home and click create new or custom size.

[Ton Frederiks · Accepted solution]

And if you go to Preferences > Use Legacy New File Interface?

But maybe you could try to reset your Preferences.

[Ashutosh_Mishra]

Hi there,

Sorry to hear about this. In addition to what Ton suggested, please try updating Adobe Illustrator to the latest version(v24.3) & let us know if it helps you out.

Regards,

Ashutosh

[Jennifer5EF9]

I'm on the most recent version (25.2) and I also have this issue. The only workaround was to do what Ton suggested. I can now enter dimensions using the legacy new file interface.