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Can't create a new doc

New Here ,
Aug 16, 2020

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If I try to create a new doc with custom dimensions I get a blank window.

I can only use the provided ones. This happens when I go to file>new, I go to home and click create new or custom size.

Adobe Community Professional
Correct answer by Ton Frederiks | Adobe Community Professional

And if you go to Preferences > Use Legacy New File Interface?

But maybe you could try to reset your Preferences.

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Can't create a new doc

New Here ,
Aug 16, 2020

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If I try to create a new doc with custom dimensions I get a blank window.

I can only use the provided ones. This happens when I go to file>new, I go to home and click create new or custom size.

Adobe Community Professional
Correct answer by Ton Frederiks | Adobe Community Professional

And if you go to Preferences > Use Legacy New File Interface?

But maybe you could try to reset your Preferences.

Topics

Bug

Views

88

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Aug 16, 2020

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And if you go to Preferences > Use Legacy New File Interface?

But maybe you could try to reset your Preferences.

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Adobe Employee ,
Aug 28, 2020

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Hi there,

 

Sorry to hear about this. In addition to what Ton suggested, please try updating Adobe Illustrator to the latest version(v24.3) & let us know if it helps you out.

 

Regards,

Ashutosh

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