Can't create a new document

New Here ,
Jan 22, 2017

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Hi,

Anytime I try and open a new document in illustrator it wont open, nothing happens. I select which blank document preset I want and then hit create and the window closes but nothing happens. I can open images and other templates but not create a new doc... help!!

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Adobe Community Professional ,
Jan 22, 2017

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Which version, which system?

Is this perhaps (or has ever been) a 2 monitor setup and the document is just out of sight?

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ellan394 AUTHOR
New Here ,
Jan 22, 2017

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It's CC 2017 on my macbook pro

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ellan394 AUTHOR
New Here ,
Jan 22, 2017

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And I can see other documents, like I can open the templates and see them, just not open a new doc

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Adobe Community Professional ,
Jan 22, 2017

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Ca you try and in the Preferences > General check the "Legacy new dialog"? Does that one work?

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New Here ,
Oct 28, 2020

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Exactly the same issue here. Running InDesign 2021 on Win 10. Changed to the Legacy New Document Dialog and nbow it works.

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