Can't create new file Illustrator CC (2017)

Community Beginner ,
Jan 24, 2017

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When i try to open new document, all it gives is this, (See screenshot), i have tried uninstalling, and re-installing illustrator and creative cloud software, no help...Illustrator.jpg

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1 Correct Answer

Enthusiast , Jan 24, 2017
cinziamarotta Enthusiast , Jan 24, 2017
Try to set the preferences (General): turn on Use legacy "File New" interface

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Community Beginner ,
Jan 24, 2017

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Specs are

CPU: I5-3450 3.10GHz

RAM: 16Gt

MB: P8Z77-V LX

GPU: GTX 970

SSD: 11GB

HDD: 1 TB

So it shouldn't be hardware problem

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Enthusiast ,
Jan 24, 2017

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Try to set the preferences (General): turn on Use legacy "File New" interface

ILL_New Doc.png

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Community Beginner ,
Jan 24, 2017

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Thank you! That solved my problem! 

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New Here ,
Apr 10, 2018

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thnx alot

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New Here ,
Nov 09, 2020

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Thank you! I don't understand who made this decision to remove the feature to create a new document without a template, isn't it such a common task?

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New Here ,
Jun 26, 2017

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Can anyone explain why i can't create a new file? I'm about to have f?*&ing meltdown.

Movie showing the error:

https://dl.dropboxusercontent.com/u/4045165/bug.mov

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Adobe Community Professional ,
Jun 26, 2017

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Did you try the solution mentioned in this thread?

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New Here ,
Aug 19, 2017

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I'm having the same issue, and I'm already on the legacy interface...

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New Here ,
Aug 19, 2017

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My work-around! I was able to open a template, change the document size and resave....Somehow this shouldn't be the only way to create a new document for a $70 per month subscription fee, but, if that's how it has to be!...

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New Here ,
Aug 29, 2017

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I agree, a VERY basic feature  and needs a "work around"? sucks

Same problem here, not able to start with new. Templates only

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New Here ,
Aug 30, 2017

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This solution does not work.  I can't create a new file. I can only open on and save a new one from there.

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New Here ,
Aug 30, 2017

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Go to Chat with Adobe support, they will fix it. In my case there was something wrong in the system preference. Took about 5 min to solve. First they  asked if I run a virus protection, to turn it off and try again to open the new document. Since that wasn't working, we did a computer share and they fixed the system preference thing. I hope this helps.

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New Here ,
Sep 02, 2017

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Very helpful! Thank you!!!

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New Here ,
Jan 29, 2018

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Another solution could be (if you still want the CC new file window instead of the legacy window) disabling dpi scaling (at least for Windows). It's a fairly common problem for Windows programs, look up a tutorial somewhere. Just googling it should bring up a how-to.

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New Here ,
May 23, 2018

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Hi,

  I faced the same issue and i deleted the Ai prefs file manually and uninstalled and reinstalled Ai CC. It worked.

To find the prefs file go to

Windows users:

Users > [username] > AppData > Roaming > Adobe > Adobe Illustrator [version*] Settings > [local language / 32/64] > …

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New Here ,
Aug 05, 2018

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Thanks it works for me! God bless you...

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Community Beginner ,
Sep 05, 2018

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Thanks, Cinzia, worked for me. I just updated to the newest version as this was just totally driving me nuts, and still kept the CC2015 version that did not have that issue.

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New Here ,
Oct 26, 2020

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That really worked !....thanks dude!

 

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