When i try to open new document, all it gives is this, (See screenshot), i have tried uninstalling, and re-installing illustrator and creative cloud software, no help...
CPU: I5-3450 3.10GHz
MB: P8Z77-V LX
GPU: GTX 970
HDD: 1 TB
So it shouldn't be hardware problem
Try to set the preferences (General): turn on Use legacy "File New" interface
Thank you! That solved my problem!
Thank you! I don't understand who made this decision to remove the feature to create a new document without a template, isn't it such a common task?
Did you try the solution mentioned in this thread?
I'm having the same issue, and I'm already on the legacy interface...
My work-around! I was able to open a template, change the document size and resave....Somehow this shouldn't be the only way to create a new document for a $70 per month subscription fee, but, if that's how it has to be!...
I agree, a VERY basic feature and needs a "work around"? sucks
Same problem here, not able to start with new. Templates only
This solution does not work. I can't create a new file. I can only open on and save a new one from there.
Go to Chat with Adobe support, they will fix it. In my case there was something wrong in the system preference. Took about 5 min to solve. First they asked if I run a virus protection, to turn it off and try again to open the new document. Since that wasn't working, we did a computer share and they fixed the system preference thing. I hope this helps.
Another solution could be (if you still want the CC new file window instead of the legacy window) disabling dpi scaling (at least for Windows). It's a fairly common problem for Windows programs, look up a tutorial somewhere. Just googling it should bring up a how-to.
I faced the same issue and i deleted the Ai prefs file manually and uninstalled and reinstalled Ai CC. It worked.
To find the prefs file go to
Users > [username] > AppData > Roaming > Adobe > Adobe Illustrator [version*] Settings > [local language / 32/64] > …
Thanks it works for me! God bless you...
Thanks, Cinzia, worked for me. I just updated to the newest version as this was just totally driving me nuts, and still kept the CC2015 version that did not have that issue.
That really worked !....thanks dude!