Highlighted

Can't finish previewing. NEW to CC2019

Participant ,
Oct 24, 2018

Copy link to clipboard

Copied

Working with simple basic illustrator vectors I am now getting this error message once a day "Can't finish previewing" before displaying outline mode only. What the hell,I have 32GB of RAM installed, SO FAR i have nothing but trouble from almost all of the cc2019 updates - none of the new features justify the time wasted, crashes, glitches inconsistencies etc.

I am really over renting your broken software, maybe you people at Adobe should spend more time trouble shooting your wares before releasing to  your paying customers to act as paying BETA testers while destroying their workflow and productivity...just a thought.

Hi All,

We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.1

Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in while updating.

Regards,

Srishti

Views

5.0K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Can't finish previewing. NEW to CC2019

Participant ,
Oct 24, 2018

Copy link to clipboard

Copied

Working with simple basic illustrator vectors I am now getting this error message once a day "Can't finish previewing" before displaying outline mode only. What the hell,I have 32GB of RAM installed, SO FAR i have nothing but trouble from almost all of the cc2019 updates - none of the new features justify the time wasted, crashes, glitches inconsistencies etc.

I am really over renting your broken software, maybe you people at Adobe should spend more time trouble shooting your wares before releasing to  your paying customers to act as paying BETA testers while destroying their workflow and productivity...just a thought.

Hi All,

We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.1

Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in while updating.

Regards,

Srishti

Views

5.0K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 24, 2018 0
Adobe Employee ,
Oct 25, 2018

Copy link to clipboard

Copied

Hi Courtney,

We are sorry to inform you that this issue has already been reported to our engineering team and we are working on it. Till then I would suggest to download CC2018 version and upvote this issue here: https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/35728720-new-update-v23...

Regards,

Srishti

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 25, 2018 1
Participant ,
Oct 25, 2018

Copy link to clipboard

Copied

Hi,

So Adobe releases broken software and the fix is to download the previous version? so what exactly am i paying for, the privilege of being a certified beta tester?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 25, 2018 0
Adobe Employee ,
Oct 26, 2018

Copy link to clipboard

Copied

We have a fix and is available in the pre-release build. Please visit https://adobe.ly/1o2SDsg and get the latest build for version 23.0.1

While the build is prerelease this build is still of production quality. Please feel free to use / recommend it for your day to day activity.

Warm Regards,

Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 26, 2018 3
Explorer ,
Oct 26, 2018

Copy link to clipboard

Copied

Have the same issue (Crash 2-3 times a day with can't finish previewing error), will try 23.0.1 to see if it helps.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 26, 2018 1
Contributor ,
Nov 01, 2018

Copy link to clipboard

Copied

I had the same issue with the 2019 update(win10), but every single file I worked on crashed the preview a few minutes into doing anything, simple or complex.  
I've installed the previous version to get by, which is simple to do from your creative cloud manager. 
* Where it says "open" next to Illustrator 2019,  hit the drop down arrow and choose Manage/Other versions/then pick an older vers. to install until this gets fixed.  If you want, pick the oldest version for a bit of nostalgia
(I see the notice from Ashutosh saying they have a fix coming - thank you Adobe for the quick attention on this one.)

I might pass on the prerelease build and stick with the ones that work from before until the release update is ready.

**  Reading the prerelease instructions page it gives us conflicting directions:

3. Please do not clear preference from version 23.0, tey will be used by this build.

and then below in Red it says:

NOTE: It is important that you clear your preferences and remove all the older builds for version 23.0 from your machine.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 01, 2018 0