Copy link to clipboard
Copied
Working with simple basic illustrator vectors I am now getting this error message once a day "Can't finish previewing" before displaying outline mode only. What the hell,I have 32GB of RAM installed, SO FAR i have nothing but trouble from almost all of the cc2019 updates - none of the new features justify the time wasted, crashes, glitches inconsistencies etc.
I am really over renting your broken software, maybe you people at Adobe should spend more time trouble shooting your wares before releasing to your paying customers to act as paying BETA testers while destroying their workflow and productivity...just a thought.
Hi All,
We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.1
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in while updating.
Regards,
Srishti
Copy link to clipboard
Copied
Working with simple basic illustrator vectors I am now getting this error message once a day "Can't finish previewing" before displaying outline mode only. What the hell,I have 32GB of RAM installed, SO FAR i have nothing but trouble from almost all of the cc2019 updates - none of the new features justify the time wasted, crashes, glitches inconsistencies etc.
I am really over renting your broken software, maybe you people at Adobe should spend more time trouble shooting your wares before releasing to your paying customers to act as paying BETA testers while destroying their workflow and productivity...just a thought.
Hi All,
We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.1
Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in while updating.
Regards,
Srishti
Copy link to clipboard
Copied
Hi Courtney,
We are sorry to inform you that this issue has already been reported to our engineering team and we are working on it. Till then I would suggest to download CC2018 version and upvote this issue here: https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/35728720-new-update-v23...
Regards,
Srishti
Copy link to clipboard
Copied
Hi,
So Adobe releases broken software and the fix is to download the previous version? so what exactly am i paying for, the privilege of being a certified beta tester?
Copy link to clipboard
Copied
We have a fix and is available in the pre-release build. Please visit https://adobe.ly/1o2SDsg and get the latest build for version 23.0.1
While the build is prerelease this build is still of production quality. Please feel free to use / recommend it for your day to day activity.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
Copy link to clipboard
Copied
Have the same issue (Crash 2-3 times a day with can't finish previewing error), will try 23.0.1 to see if it helps.
Copy link to clipboard
Copied
I had the same issue with the 2019 update(win10), but every single file I worked on crashed the preview a few minutes into doing anything, simple or complex.
I've installed the previous version to get by, which is simple to do from your creative cloud manager.
* Where it says "open" next to Illustrator 2019, hit the drop down arrow and choose Manage/Other versions/then pick an older vers. to install until this gets fixed. If you want, pick the oldest version for a bit of nostalgia
(I see the notice from Ashutosh saying they have a fix coming - thank you Adobe for the quick attention on this one.)
I might pass on the prerelease build and stick with the ones that work from before until the release update is ready.
** Reading the prerelease instructions page it gives us conflicting directions:
3. Please do not clear preference from version 23.0, tey will be used by this build.
and then below in Red it says:
NOTE: It is important that you clear your preferences and remove all the older builds for version 23.0 from your machine.