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Can't launch Illustrator due to an unknown error

New Here ,
Sep 23, 2020

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When I'm open Adobe illustrator 2020 it showing " The operation cannot complete because of an unknown error. [CANT]". can u you help me to fix this issue? 

 

{Renamed by MOD}

Hi there,

 

Sorry about this trouble. If you are on a Windows machine, please try the steps shared in this help article and let us know how it goes. If that doesn't help, please share a few more details like:

  • OS and version of the Illustrator.
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently. 
  • Does resetting Illustrator Preferences (https://helpx.adobe.com/in/illustrator/using/setting-preferences.html) help to resolve the issue?  
    Please note that all the custom settings would reset too. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

 

We’re here to help, just need more info.   

 

Regards,

Srishti

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Can't launch Illustrator due to an unknown error

New Here ,
Sep 23, 2020

Copy link to clipboard

Copied

When I'm open Adobe illustrator 2020 it showing " The operation cannot complete because of an unknown error. [CANT]". can u you help me to fix this issue? 

 

{Renamed by MOD}

Hi there,

 

Sorry about this trouble. If you are on a Windows machine, please try the steps shared in this help article and let us know how it goes. If that doesn't help, please share a few more details like:

  • OS and version of the Illustrator.
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently. 
  • Does resetting Illustrator Preferences (https://helpx.adobe.com/in/illustrator/using/setting-preferences.html) help to resolve the issue?  
    Please note that all the custom settings would reset too. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

 

We’re here to help, just need more info.   

 

Regards,

Srishti

TOPICS
How to

Views

46

Likes

Translate

Translate

Report

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 23, 2020 0
Adobe Employee ,
Sep 23, 2020

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Hi there,

 

Sorry about this trouble. If you are on a Windows machine, please try the steps shared in this help article and let us know how it goes. If that doesn't help, please share a few more details like:

  • OS and version of the Illustrator.
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently. 
  • Does resetting Illustrator Preferences (https://helpx.adobe.com/in/illustrator/using/setting-preferences.html) help to resolve the issue?  
    Please note that all the custom settings would reset too. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

 

We’re here to help, just need more info.   

 

Regards,

Srishti

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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