Can't Move Object in Illustrator CC2020 Using Mouse on Windows 10

Community Beginner ,
Feb 26, 2020 Feb 26, 2020

Copy link to clipboard

Copied

I cannot move any items in Illustrator using the mouse to drag the items, I can only move them using the arrow keys. Even if I open up a new document and place in a new object, I cannot open it, so it is not a problem specific to my file. None of my objects are locked. I do not have any hidden dialouges. I've already tried restarting Illustrator, resetting my preferences, etc. None of it works.

 

This has happened several times in the last few months and so I'm wondering if it's a bug?

 

I'm using the latest version of Illustrator as of 2/26/2020: Illustrator 24.02 Using Windows 10.

 

{Renamed by MOD}

TOPICS
Performance

Views

31.5K

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct Answer

Community Beginner , Feb 26, 2020 Feb 26, 2020
! For some reason after I closed out of Photoshop, I could move objects again. Not sure what the issue was since there were no dialouge's open in Photoshop. but all is well. Thank you for your assitance. 

Likes

translate

Translate

Translate
Adobe Employee ,
Feb 26, 2020 Feb 26, 2020

Copy link to clipboard

Copied

Hi there,

 

Sorry to hear about your experience. Is it only happening with Illustrator? Is your Windows 10 and Graphic Card driver up-to-date?
Please restart your machine in the safe mode and then try to work on the Illustrator. Let us know if you are able to work there properly. Please follow help article https://support.microsoft.com/en-in/help/12376/windows-10-start-your-pc-in-safe-mode

Looking forward to your response.

 

Regards,

Ashutosh

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 26, 2020 Feb 26, 2020

Copy link to clipboard

Copied

It's only happening with Illustrator, I have Photoshop up and it's working just fine. Everything appears to be up to date. I could see how restarting my computer would fix things for the moment but it seems like it will negatively affect workflow as this is something that happens quite frequently. I was hoping there was maybe some long term solution that doesn't require me restarting things in the middle of a project.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 26, 2020 Feb 26, 2020

Copy link to clipboard

Copied

! For some reason after I closed out of Photoshop, I could move objects again. Not sure what the issue was since there were no dialouge's open in Photoshop. but all is well. Thank you for your assitance. 

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 15, 2020 May 15, 2020

Copy link to clipboard

Copied

Just had the exact same problem and closing photoshop fixed. 
What a cooked feature

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 25, 2020 May 25, 2020

Copy link to clipboard

Copied

exactly the same error with mine and the photoshop fix was the one. 

 

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 01, 2020 Jun 01, 2020

Copy link to clipboard

Copied

I had the same problem.  Thought I was going nuts....

 

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 19, 2020 Jun 19, 2020

Copy link to clipboard

Copied

It happened exactly the same to me! After I have tried every possible solution I could think of and every suggestion I found online and nothing worked, I've stumbled on this little piece of advice. I've closed Photoshop and everything is functional again. Thanks, Oakh!

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 28, 2020 Jul 28, 2020

Copy link to clipboard

Copied

Had the same issue but I didn't have Photoshop open, just Indesign. Closing it out didn't work. I had to restart my indesign and Illustrator for it to work. Definitely more buggy since this last update.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Aug 20, 2020 Aug 20, 2020

Copy link to clipboard

Copied

Same thing just happened to me today.

Was going nuts. Closing photoshop did not help. Selecting different artboards did not help. Closing out and coming in did not - but quitting Illustrator and coming back did.

Im thinking it might have something to do with the artboards. I wsa copying my artboards by dragging them to the + symbol at the bottom of the artboard panel to create more artboards when it started happening...

_______

Illustrator 24.2.3

MacOS Catalina 10.15.6

Macbook Pro 16-inch 2019

2.4 GHz 8-core Intel Core i9

Memory: 64 GB 2667 MHz DDR4

Graphics: AMD Radeon Pro 5500MM 8 GB

Intel UHD Graphics 630 1536 MB

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 23, 2020 Sep 23, 2020

Copy link to clipboard

Copied

The exact same thing happened to me after copying an artboard with nothing else open.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Sep 23, 2020 Sep 23, 2020

Copy link to clipboard

Copied

Same as what? This thread is ruined beyond repair.

If you want help on your issue, please create a new thread and post your system info as well as a description of your issue. Nobody will want to red through the 3 pages of this thread in order to figure out what your issue might be.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 23, 2020 Sep 23, 2020

Copy link to clipboard

Copied

Monika, it appears that the "Same thing" is the same thing this entire thread is about. People are responding to the "OP" (that stands for "Original Post"). So this is how it works. Someone creates a Post, and people respond to it. If someone says they are experiencing the "Same Thing" then its about that same thing that the thread is about. If someone had a post about how they love kittens and someone responded "I DO TOO!", well - you can rest assured that person loves kittens as well. You wouldnt ask "YOU DO TOO... What? What are you talking about?!" This is how it has worked for well over two decades. Even back when we just had dial-up. Welcome to the internet.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Sep 23, 2020 Sep 23, 2020

Copy link to clipboard

Copied

Well, there are several sub threads in this. And you answered in a sub thread. But if you'd like to continue in this thread, please go ahead.

 

Since e-mail notification in this forum doesn't work well and the sorting of thread also doesn't work well, a lot of people won't even notice that there has been an addition to the thread. Let alone find you reply in this mess of a thread. But still: your choice.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 11, 2020 Nov 11, 2020

Copy link to clipboard

Copied

Not only Illustrator, it happened to all things on the computer, I just can't drag/drop anything  from windows folder/files to browser's images when Photoshop is opened

It seems to stop the function 'drag and drop' of windows (happened in all other apps too)

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 09, 2021 Feb 09, 2021

Copy link to clipboard

Copied

Just had the exact same problem here and closing photoshop fixed. XD thank you, Oakh!

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 19, 2020 Jun 19, 2020

Copy link to clipboard

Copied

I'm   also facing same kind of problem

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jun 19, 2020 Jun 19, 2020

Copy link to clipboard

Copied

Is this about moving objects with Shift pressed or about having to close Photoshop in order to move your objects?

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 14, 2020 Aug 14, 2020

Copy link to clipboard

Copied

yup. for me. cant shift and move with  mouse.

 

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 14, 2020 Aug 14, 2020

Copy link to clipboard

Copied

Hi Nur,

 

Sorry to hear about this trouble. I would request if you could share a few more details like:

  • OS and version of Illustrator
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently.
  • Does resetting Illustrator Preferences (https://helpx.adobe.com/in/illustrator/using/setting-preferences.html) help to resolve the issue?

    Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

 

We’re here to help, just need more info.   

 

Regards,

Srishti

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 05, 2021 Feb 05, 2021

Copy link to clipboard

Copied

Hi

some time ago started problems when one wants to use Photoshop and Illustrator together. After some time some functionality in one of them is limited (not always, just happens). I have today the same as above - there was impossible to move any object on artwork, AI was just beeping, restart of Illustrator didn't help, only quiting Photoshop is solving the problem. Both are last versions with all updates (o2 2021) it is starting to happen after some time of work - sytem windows 10. Similar things happens with photoshop - you have to quit illustrator to get control back. As You see problems is still happening.

 

Regards

Chris

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 23, 2020 Jun 23, 2020

Copy link to clipboard

Copied

Hey, I'm having the same issue in Illustrator. I can only move objects (whether created or images pasted) with the arrow keys? 

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jun 23, 2020 Jun 23, 2020

Copy link to clipboard

Copied

If Photoshop is open, have you tried with Photoshop closed?

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Aug 19, 2020 Aug 19, 2020

Copy link to clipboard

Copied

I have this same issue.  Get a sound as if a dialog is open somewhere (it isnt). I can select and move with keyboard arrow keys but not with the mous and selection tool. Current version, windows 10, nothing else open. It is a bug it seems. Wasnt like this last time I had the doc open last month. 

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Aug 19, 2020 Aug 19, 2020

Copy link to clipboard

Copied

What if Photoshop isn't open?

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines