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Can't Move Object in Illustrator CC2020 Using Mouse on Windows 10

Community Beginner ,
Feb 26, 2020

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I cannot move any items in Illustrator using the mouse to drag the items, I can only move them using the arrow keys. Even if I open up a new document and place in a new object, I cannot open it, so it is not a problem specific to my file. None of my objects are locked. I do not have any hidden dialouges. I've already tried restarting Illustrator, resetting my preferences, etc. None of it works.

 

This has happened several times in the last few months and so I'm wondering if it's a bug?

 

I'm using the latest version of Illustrator as of 2/26/2020: Illustrator 24.02 Using Windows 10.

 

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Community Beginner
Correct answer by oakh | Community Beginner

! For some reason after I closed out of Photoshop, I could move objects again. Not sure what the issue was since there were no dialouge's open in Photoshop. but all is well. Thank you for your assitance. 

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Can't Move Object in Illustrator CC2020 Using Mouse on Windows 10

Community Beginner ,
Feb 26, 2020

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I cannot move any items in Illustrator using the mouse to drag the items, I can only move them using the arrow keys. Even if I open up a new document and place in a new object, I cannot open it, so it is not a problem specific to my file. None of my objects are locked. I do not have any hidden dialouges. I've already tried restarting Illustrator, resetting my preferences, etc. None of it works.

 

This has happened several times in the last few months and so I'm wondering if it's a bug?

 

I'm using the latest version of Illustrator as of 2/26/2020: Illustrator 24.02 Using Windows 10.

 

{Renamed by MOD}

Community Beginner
Correct answer by oakh | Community Beginner

! For some reason after I closed out of Photoshop, I could move objects again. Not sure what the issue was since there were no dialouge's open in Photoshop. but all is well. Thank you for your assitance. 

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Feb 26, 2020 7
Adobe Employee ,
Feb 26, 2020

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Hi there,

 

Sorry to hear about your experience. Is it only happening with Illustrator? Is your Windows 10 and Graphic Card driver up-to-date?
Please restart your machine in the safe mode and then try to work on the Illustrator. Let us know if you are able to work there properly. Please follow help article https://support.microsoft.com/en-in/help/12376/windows-10-start-your-pc-in-safe-mode

Looking forward to your response.

 

Regards,

Ashutosh

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Feb 26, 2020 0
Community Beginner ,
Feb 26, 2020

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It's only happening with Illustrator, I have Photoshop up and it's working just fine. Everything appears to be up to date. I could see how restarting my computer would fix things for the moment but it seems like it will negatively affect workflow as this is something that happens quite frequently. I was hoping there was maybe some long term solution that doesn't require me restarting things in the middle of a project.

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Feb 26, 2020 1
Community Beginner ,
Feb 26, 2020

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! For some reason after I closed out of Photoshop, I could move objects again. Not sure what the issue was since there were no dialouge's open in Photoshop. but all is well. Thank you for your assitance. 

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Feb 26, 2020 4
New Here ,
May 15, 2020

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Just had the exact same problem and closing photoshop fixed. 
What a cooked feature

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May 15, 2020 1
New Here ,
May 25, 2020

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exactly the same error with mine and the photoshop fix was the one. 

 

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May 25, 2020 0
New Here ,
Jun 01, 2020

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I had the same problem.  Thought I was going nuts....

 

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Jun 01, 2020 0
New Here ,
Jun 19, 2020

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It happened exactly the same to me! After I have tried every possible solution I could think of and every suggestion I found online and nothing worked, I've stumbled on this little piece of advice. I've closed Photoshop and everything is functional again. Thanks, Oakh!

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Jun 19, 2020 0
New Here ,
Jul 28, 2020

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Had the same issue but I didn't have Photoshop open, just Indesign. Closing it out didn't work. I had to restart my indesign and Illustrator for it to work. Definitely more buggy since this last update.

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Jul 28, 2020 1
New Here ,
Aug 20, 2020

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Same thing just happened to me today.

Was going nuts. Closing photoshop did not help. Selecting different artboards did not help. Closing out and coming in did not - but quitting Illustrator and coming back did.

Im thinking it might have something to do with the artboards. I wsa copying my artboards by dragging them to the + symbol at the bottom of the artboard panel to create more artboards when it started happening...

_______

Illustrator 24.2.3

MacOS Catalina 10.15.6

Macbook Pro 16-inch 2019

2.4 GHz 8-core Intel Core i9

Memory: 64 GB 2667 MHz DDR4

Graphics: AMD Radeon Pro 5500MM 8 GB

Intel UHD Graphics 630 1536 MB

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Aug 20, 2020 2
New Here ,
Sep 23, 2020

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The exact same thing happened to me after copying an artboard with nothing else open.

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Sep 23, 2020 0
Adobe Community Professional ,
Sep 23, 2020

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Same as what? This thread is ruined beyond repair.

If you want help on your issue, please create a new thread and post your system info as well as a description of your issue. Nobody will want to red through the 3 pages of this thread in order to figure out what your issue might be.

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Sep 23, 2020 0
New Here ,
Sep 23, 2020

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Monika, it appears that the "Same thing" is the same thing this entire thread is about. People are responding to the "OP" (that stands for "Original Post"). So this is how it works. Someone creates a Post, and people respond to it. If someone says they are experiencing the "Same Thing" then its about that same thing that the thread is about. If someone had a post about how they love kittens and someone responded "I DO TOO!", well - you can rest assured that person loves kittens as well. You wouldnt ask "YOU DO TOO... What? What are you talking about?!" This is how it has worked for well over two decades. Even back when we just had dial-up. Welcome to the internet.

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Sep 23, 2020 1
Adobe Community Professional ,
Sep 23, 2020

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Well, there are several sub threads in this. And you answered in a sub thread. But if you'd like to continue in this thread, please go ahead.

 

Since e-mail notification in this forum doesn't work well and the sorting of thread also doesn't work well, a lot of people won't even notice that there has been an addition to the thread. Let alone find you reply in this mess of a thread. But still: your choice.

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Sep 23, 2020 0
New Here ,
Nov 11, 2020

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Not only Illustrator, it happened to all things on the computer, I just can't drag/drop anything  from windows folder/files to browser's images when Photoshop is opened

It seems to stop the function 'drag and drop' of windows (happened in all other apps too)

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Nov 11, 2020 0
New Here ,
Jun 19, 2020

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I'm   also facing same kind of problem

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Jun 19, 2020 0
Adobe Community Professional ,
Jun 19, 2020

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Is this about moving objects with Shift pressed or about having to close Photoshop in order to move your objects?

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Jun 19, 2020 1
New Here ,
Aug 14, 2020

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yup. for me. cant shift and move with  mouse.

 

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Aug 14, 2020 0
Adobe Employee ,
Aug 14, 2020

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Hi Nur,

 

Sorry to hear about this trouble. I would request if you could share a few more details like:

  • OS and version of Illustrator
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently.
  • Does resetting Illustrator Preferences (https://helpx.adobe.com/in/illustrator/using/setting-preferences.html) help to resolve the issue?

    Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

 

We’re here to help, just need more info.   

 

Regards,

Srishti

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Aug 14, 2020 0
New Here ,
Jun 23, 2020

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Hey, I'm having the same issue in Illustrator. I can only move objects (whether created or images pasted) with the arrow keys? 

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Jun 23, 2020 1
Adobe Community Professional ,
Jun 23, 2020

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If Photoshop is open, have you tried with Photoshop closed?

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Jun 23, 2020 1
Community Beginner ,
Aug 19, 2020

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I have this same issue.  Get a sound as if a dialog is open somewhere (it isnt). I can select and move with keyboard arrow keys but not with the mous and selection tool. Current version, windows 10, nothing else open. It is a bug it seems. Wasnt like this last time I had the doc open last month. 

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Aug 19, 2020 0
Community Beginner ,
Aug 19, 2020

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What if Photoshop isn't open?

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Aug 19, 2020 1
New Here ,
Aug 22, 2020

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Found the answer on Youtube ... you have to click on the path of the object ... not the bounding box ... then you can move the object with the mouse ... was driving me crazy just using arrow keys! (I am using a mac btw..)

 

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Aug 22, 2020 0
Participant ,
Jun 29, 2020

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Closing Photoshop did not work for me, neither did closing any open apps. This is the third time this has happened in the last month. Only restarting the program worked for me. 

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Jun 29, 2020 1
New Here ,
Jun 30, 2020

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This happened to me too but seemed to go away after I selected the artboard with the artboard tool. Strange!

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Jun 30, 2020 2
New Here ,
Jul 18, 2020

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This (Artboard selection and selection toggle) worked for me

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Jul 18, 2020 1
Community Beginner ,
Aug 20, 2020

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Worked for me!! I didn't have any other app open when I had the problem.

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Aug 20, 2020 0
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