Can't move objects any more using arrow keys in Illustrator

Community Beginner ,
Apr 17, 2017 Apr 17, 2017

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I just updated Illustrator CC (April 2017 / 2017.1.0 Release / 21.1.0) and now I can't move objects, text, etc. using the arrow keys. There is no issue with my keyboard in other applications, and I don't see anything in my Illustrator preferences or any other settings which would impact this. I do not understand - am I missing something? Please tell me this is not on the 'other enhancements' for the program!

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New Here , Apr 17, 2017 Apr 17, 2017
I had this problem too just after I updated Illustrator (2017.1.0 Release / 21.1.0), everything on the keyboard worked except the arrow keys. I closed and re-opened Illustrator and that seemed to fix the problem - I guess I'll have to wait and see if it's permanent or not

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New Here ,
Apr 17, 2017 Apr 17, 2017

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I had this problem too just after I updated Illustrator (2017.1.0 Release / 21.1.0), everything on the keyboard worked except the arrow keys. I closed and re-opened Illustrator and that seemed to fix the problem - I guess I'll have to wait and see if it's permanent or not

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Community Beginner ,
Apr 18, 2017 Apr 18, 2017

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Thanks! Restarting the program did seem to fix it.

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Apr 18, 2017 Apr 18, 2017

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Hi Consuelo,

This is certainly not an enhancement. You should be able to use your arrow keys to move objects. As suggested above, try to restart the computer, re launch AI and check. If the issue is still there, check for any third party plugin or a conflicting app like an anti virus.

You can also reset the preferences and check if the above suggestions does not help. For details, see: https://helpx.adobe.com/ee/illustrator/using/setting-preferences.html

Regards,

Om

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Community Beginner ,
Apr 18, 2017 Apr 18, 2017

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Thanks for the information! Restarting the program worked so hopefully there won't be any future issues with it.

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Apr 18, 2017 Apr 18, 2017

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I am glad that the issue is resolved. Feel free to get back to us in case of any issues in future.

Regards,

Om

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Community Beginner ,
Nov 01, 2017 Nov 01, 2017

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Hi there, I also had this issue back in April with the arrow keys not working after I updated Ai. Restarting fixed it. However, after doing the latest update the same thing has happened to me with the arrows not working, and restarting Ai. and my computer hasn't fixed it. Any thoughts? Thanks!

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Adobe Community Professional ,
Nov 01, 2017 Nov 01, 2017

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Try if resetting the preferences helps

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Community Beginner ,
Dec 04, 2017 Dec 04, 2017

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Restarting the program did not fix this issue for me. Is there any other way I would be able to get my arrow keys to work?

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Adobe Community Professional ,
Dec 04, 2017 Dec 04, 2017

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  schrieb

Restarting the program did not fix this issue for me. Is there any other way I would be able to get my arrow keys to work?

Which version, which system?

Did you already reset the preferences?

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Community Beginner ,
Dec 04, 2017 Dec 04, 2017

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Illustrator CC version 22.0.1

I restarted the program and the entire computer and still arrow keys aren’t working.

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Adobe Community Professional ,
Dec 04, 2017 Dec 04, 2017

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carlyk8513105  schrieb

Illustrator CC version 22.0.1

I restarted the program and the entire computer and still arrow keys aren’t working.

Did you migrate your preferences when updating or did you create new ones?

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Community Beginner ,
Dec 04, 2017 Dec 04, 2017

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This is a completely new illustrator / Adobe CC account. I am currently creating all my presets for the first time. Please tell me what I should do next.

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Adobe Community Professional ,
Dec 04, 2017 Dec 04, 2017

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Check Preferences > General.

Is there a very low number in "Keyboard Increments"?

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New Here ,
Jan 04, 2018 Jan 04, 2018

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General preferences - Keyboard increment.

That fixed it for me. Thank you for the tip.

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New Here ,
Mar 04, 2018 Mar 04, 2018

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I had restarted program but did not work.
So changed the Keyboard Increment from 0cm to 0.05cm, and it worked !

Thanks so much.

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New Here ,
Aug 13, 2018 Aug 13, 2018

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Just a note for anyone who finds this post in the future: even if your Keyboard Increment input has a value already, if you change it and save your problem will get solved!

Noting because it doesn't seem to be an issue with the value being "0" per se, which initially turned me off to this solution.

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New Here ,
Sep 13, 2018 Sep 13, 2018

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Me its about 0.5 and worked nicely!

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New Here ,
Dec 31, 2019 Dec 31, 2019

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Hello, I'm having the same issue with the arrow keys, tried restarting and also with the preferences still isn't working. Can someone help me please? Thank you! 

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Adobe Community Professional ,
Dec 31, 2019 Dec 31, 2019

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Can you please create a new thread? It's impossible to discuss in this one, because your message can barely be found in this chaos.

And please tell us your version and system.

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New Here ,
Dec 07, 2017 Dec 07, 2017

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I am having the same problem. Nothing is working. Suggestions?

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Community Beginner ,
Dec 07, 2017 Dec 07, 2017

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Hey Jamie, I ended up changing my Key Increments in preferences to 0.0139 in and it fixed it! Hope it does for you too.

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Community Beginner ,
Dec 07, 2017 Dec 07, 2017

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Keyboard*

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New Here ,
Apr 16, 2018 Apr 16, 2018

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That worked!!!!

All of a sudden this started happening to me a couple of weeks ago and couldn't find a fix so have just been working with it.

Thank you thank you thank you

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New Here ,
Nov 01, 2018 Nov 01, 2018

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This has resolved a several-month-long issue for me xD Thanks heaps!!

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