Can't Open Files from File Explorer (Windows 10)

Participant ,
Jan 10, 2021 Jan 10, 2021

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Ever since installing Creative Cloud 2021 apps, I can no longer double-click on an Illustrator file in File Explorer to open it. 

 

If Illustrator is closed when I double-click, it opens and displays a message that Illustrator quit unexpectedly.

InfoDevPro_0-1610279128390.png

 

 

If Illustrator is open when I double-click, nothing happens.

 

Note that it's not just double-clicking - I can't use Open or Open With either. (When I try either of these, Illustrator opens, but the file does not – unlike double-clicking, this does not cause an error message.)

 

I have tried everything I can think of... changing permissions, re-installing the apps, editing the registry, three different graphics drivers... nothing works. 

 

The other CC apps that I use (Photoshop, InDesign, Acrobat, Bridge) work fine – it's only Illustrator that has this problem. Because I work in so many different programs in addition to the CC apps, I need to be able to open files from File Explorer.

 

Any ideas?

 

Additional Info:

Windows 10 Pro, Version 20H2 (64 Bit), 19042.685

Intel(R) Core(TM) i7-8565U CPU @ 1.80GHz 1.99 GHz

Intel(R) UHD Graphics 620

NVIDIA GeForce GTX 1050 with Max-Q Design

 

 

 

 

 

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correct answers 1 Correct Answer

Participant , Jan 12, 2021 Jan 12, 2021
I seemed to have fixed the problem. I did a clean install of my operating system using a local account. Hopefully, someone else can come up with an easier fix. 

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Participant ,
Jan 12, 2021 Jan 12, 2021

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I seemed to have fixed the problem. I did a clean install of my operating system using a local account. Hopefully, someone else can come up with an easier fix. 

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Participant ,
Jan 22, 2021 Jan 22, 2021

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I have the same problem. Except this also happens with PS. Any idea how to fix it? Definitely not going to attempt to reinstall my os. That would be waaaaaayyyyyyyyy beyond my skillset lol

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Adobe Employee ,
Jan 24, 2021 Jan 24, 2021

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Hi there,

 

Sorry to hear about your experience. I'm glad you got your issue fixed by reinstalling the OS. You may follow suggestions given on this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...) if you have such issues further.

Hope it helps.

 

Regards,

Ashutosh

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