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Can't open files

Community Beginner ,
Jul 15, 2020

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Today my Illustrator started freezing and not opening files, I have to continually force quit. How can this be fixed, I need to work. Do I need to uninstall and reinstall the software?

Correct answer by mickypman | Community Beginner

I've resolved this issue.

I use extensis suitcase and I noticed all of the font previews looked the same and I had to force quit to close.

I basically trashed the preferences and re set suitcase and now Illustrator is happy again.

 

 

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Bug, Performance

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Can't open files

Community Beginner ,
Jul 15, 2020

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Today my Illustrator started freezing and not opening files, I have to continually force quit. How can this be fixed, I need to work. Do I need to uninstall and reinstall the software?

Correct answer by mickypman | Community Beginner

I've resolved this issue.

I use extensis suitcase and I noticed all of the font previews looked the same and I had to force quit to close.

I basically trashed the preferences and re set suitcase and now Illustrator is happy again.

 

 

Topics

Bug, Performance

Views

52

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Jul 15, 2020

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Is there a printer connected, turned on and set up as the default printer?

If you don't have one, install a PDF printer.

If you have recently installed one, check the default printer setup

 

WHich version and system is it?

Where are your files stored?

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Community Beginner ,
Jul 15, 2020

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Hi Monika,

 
My printer is set as default. It will open some files but not others.
My files are on my Mac hard drive.
My Mac system is Catalina 10.15.6
I need this resolved quickly I’m trying to meet a deadline.
 
Regards,
Mick

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Adobe Community Professional ,
Jul 16, 2020

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Is there anything in those some files that they have in common? Linked files, a specific font?

 

You can contact Customer Care and they can login to your computer. https://helpx.adobe.com/contact.html

You could upload such a file to Dropbox or the like and someone may try and check if they can be opened on a different computer.

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Community Beginner ,
Jul 16, 2020

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I've resolved this issue.

I use extensis suitcase and I noticed all of the font previews looked the same and I had to force quit to close.

I basically trashed the preferences and re set suitcase and now Illustrator is happy again.

 

 

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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