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Can't open Illustrator 2021 after updating to MacOS Big Sur 11.0.1

New Here ,
Nov 16, 2020

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Illustrator 2021 worked well until I updated my Mac to MacOS Big Sur (11.0.1). Now Illustrator 2021 hangs at the boot screen and I can only force quit it. I had to reinstall Illustrator 2020 (24: 3), which luckily does works with Big Sur. Please make Illustrator 2021 compatible with Big Sur.

Schermafbeelding 2020-11-16 om 10.45.26.png

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Can't open Illustrator 2021 after updating to MacOS Big Sur 11.0.1

New Here ,
Nov 16, 2020

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Illustrator 2021 worked well until I updated my Mac to MacOS Big Sur (11.0.1). Now Illustrator 2021 hangs at the boot screen and I can only force quit it. I had to reinstall Illustrator 2020 (24: 3), which luckily does works with Big Sur. Please make Illustrator 2021 compatible with Big Sur.

Schermafbeelding 2020-11-16 om 10.45.26.png

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Nov 16, 2020 0
Adobe Community Professional ,
Nov 16, 2020

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Hi, thanks for your report. I tried to replicate your mistake, but Illustrator opens without any kind of problem. Could you provide other information? If you did a clean install or just did the update.

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Nov 16, 2020 0
New Here ,
Nov 16, 2020

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Hi, thanks for your quick reply. I had already installed Illustrator 25.0 on the computer before updating to MacOS Big Sur. After Illustrator 25.0 no longer wanted to start after the MacOS update, I did a clean install of Illustrator 25.0. That did not help: program freezes in the startup screen when it says 'initializing'. Then I did a clean install of Illustrator 24.3 which seems to work normally. So the problem really seems to be with Illustrator 25.0

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Nov 16, 2020 0
New Here ,
Nov 17, 2020

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I am having the exact issue. I reinstalled the progam 2 times. If i reinstall and reboot it works some times but today i will not boot again. $600 a year and i cant even work. Trash

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Nov 17, 2020 0
New Here ,
Nov 17, 2020

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Hola yo tengo el mismo problema y realice los mismos pasos y desde Adobe no hay respuestas es como dices, pagas un monton para tener las App y no funciona, Solucion por favor no puedo trabajar 

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Nov 17, 2020 0
New Here ,
Nov 17, 2020

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same issue. Seems like when i uninstall and reinstall it only works when i remove my prefences which is useless if i have reset everything up every time.

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Nov 17, 2020 0
Adobe Community Professional ,
Nov 17, 2020

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Can you all please contact Customer Care - they can login toyour system and check things out. https://helpx.adobe.com/contact.html

 

This is happening all over the place at the moment, and it is mostly caused by ancient drivers or software or settings that people have long forgotten but that Big Sur doesn't like. And Apple sadly is not doing a great job of identifying the mess and notifying users. So basically your system needs a cleanup by an expert.

 

If you don't want Customer Care todoit, thenhire an expert of your own.

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Nov 17, 2020 0
New Here ,
Nov 17, 2020

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Maybe also a tip for the others: I completely removed my Wacom tablet driver and now Illustrator 25.0 is working again.This may be a temporary solution for some if you don't need your Wacom tablet every day.

Learn how to remove your Wacom driver here https://www.wacom.com/en-jp/support?guideId=001-670

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Nov 17, 2020 0
New Here ,
Nov 18, 2020

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Okay, so this worked one morning and now Illustrator 25.0 freezes again on startup. I am going to contact the Adobe helpdesk. Maybe a simple idea, but if Illustrator 24.3 and other Adobe programs work well with MacOS 11.0.1 and my ancient drivers, then it seems obvious to me that the problem lies with Illustrator 25.0, right?

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Nov 18, 2020 0
New Here ,
Nov 25, 2020

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This is what worked for me. I do not use Wacom regularly if at all anymore, but I will probably in the future. Hope this gets fixed for the people who use it often.

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Nov 25, 2020 0
Community Beginner ,
Nov 17, 2020

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Nov 17, 2020 0
New Here ,
Nov 18, 2020

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I have the same exact issue, and found a solution downgrading to older version.

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Nov 18, 2020 0
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