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CAN'T OPEN ILLUSTRATOR

New Here ,
Apr 04, 2020

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Hi,

I just submited to the whole adobe pack, and when I tried to install Illustrator, I only have been able to download the "illustrator installer" files from the website to my deskstock, everything seemed to be ok except the fact that I'm just blocked to this part (find the picture attached), I double clicked but nothing followed this step since.

Thank you in advance for helping me.

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CAN'T OPEN ILLUSTRATOR

New Here ,
Apr 04, 2020

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Capture d’écran 2020-04-05 à 00.31.19.png

 

Hi,

I just submited to the whole adobe pack, and when I tried to install Illustrator, I only have been able to download the "illustrator installer" files from the website to my deskstock, everything seemed to be ok except the fact that I'm just blocked to this part (find the picture attached), I double clicked but nothing followed this step since.

Thank you in advance for helping me.

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103

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Apr 04, 2020 0
Adobe Community Professional ,
Apr 05, 2020

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Get desktop application installer, and install desktop application.
Illustrator can be installed from a desktop application.
https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

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Apr 05, 2020 0
New Here ,
Apr 13, 2020

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Hi, 

thank you for your answer. 

I don't know how but I did manage to open illustrator. I'm still trying to open Photoshop and Indesign but when I double click on the installer icon, it opens a white creative cloud window and nothing happens..

 

Thank you in advance.

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Apr 13, 2020 0
Adobe Community Professional ,
Apr 14, 2020

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As I wrote, usually install from a desktop application, so I don't install from an application alone.
Manage your application in a window like the one below.

https://www.adobe.com/creativecloud/desktop-app.html


I take it for granted that you have a Creative Cloud contract.

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Apr 14, 2020 0
Most Valuable Participant ,
Apr 05, 2020

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I can see immediately that your Mac does not meet the system requirements for Illustrator 2020.  https://helpx.adobe.com/uk/illustrator/system-requirements.html

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Apr 05, 2020 0
Adobe Community Professional ,
Apr 14, 2020

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Your screen is showing that you have Yosemite (OSX 10.10) installed as an operating system. In order to install the latest version of Creative Cloud applications you will need at least High Sierra (OSX 10.13) installed.

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Apr 14, 2020 1
New Here ,
Apr 17, 2020

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Thank you for your answer ! but how can you explain that I actually openned Illustrator ?

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Apr 17, 2020 0