Highlighted

Can`t open Illustrator

New Here ,
Nov 05, 2020

Copy link to clipboard

Copied

Hi, I updated AI. 2 days ago and I can't open it.

It says something about some plugins... but I haven´t done anything different.

 

Macarena5E95_0-1604588314671.png

 

SOS!!!!

TOPICS
Bug

Views

46

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Can`t open Illustrator

New Here ,
Nov 05, 2020

Copy link to clipboard

Copied

Hi, I updated AI. 2 days ago and I can't open it.

It says something about some plugins... but I haven´t done anything different.

 

Macarena5E95_0-1604588314671.png

 

SOS!!!!

TOPICS
Bug

Views

47

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Nov 05, 2020 0
Adobe Community Professional ,
Nov 05, 2020

Copy link to clipboard

Copied

It can't load the plugins. Usually this happens when something has gone wrong when installing.

When was your last computer reboot?

Did you reset preferences when installing?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 05, 2020 0
New Here ,
Nov 05, 2020

Copy link to clipboard

Copied

Hi, i just reboost it, and nothing....

I did not reset any preferences, I just did it thru creative cloud as usual. 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 05, 2020 0
Adobe Community Professional ,
Nov 05, 2020

Copy link to clipboard

Copied

In Creative Cloud resetting the preferences needs to be set as an option.

 

You can try if it helps by renaming the folder as described in here: https://helpx.adobe.com/illustrator/using/setting-preferences.html

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 05, 2020 0
Adobe Employee ,
Nov 05, 2020

Copy link to clipboard

Copied

Hi there,

 

Sorry to hear about your experience. Would you mind sharing the version of the OS?
In addition to what Monika has suggested, I'd request you to follow steps given on this help article & let us know if it helps.

 

Regards,

Ashutosh

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 05, 2020 0
Resources