Can't open or download cloud document!

New Here ,
Nov 15, 2020 Nov 15, 2020

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I have a problem with one specefic document from the cloud, an error appears whenever i try to download it either from the creative cloud app or the website. and when i click on the document thumbnail it wont open up. I have created this cloud document 14 days ago and now i have no way of opening it

 

i attached the error messages that appear when i try to open or download the document

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Adobe Community Professional ,
Nov 15, 2020 Nov 15, 2020

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There is probably something wrong with attaching images at the moment.

Please use the insert image button instead (which is always a better idea).

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New Here ,
Nov 15, 2020 Nov 15, 2020

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sorry here are the images:

 

When clicking the download button from assets.adobe.com

Screen Shot 2020-11-15 at 8.03.47 PM.png

when clicking Share> Export as local copy in the creative cloud app

Screen Shot 2020-11-15 at 8.02.55 PM.png

 

 

When trying to open the document from the app, this message appears in adobe illustrator 

Screen Shot 2020-11-15 at 8.01.25 PM.png

 

And when i click on the thumbail straight from illustator, nothing happens

 

 

Like i said i dont have this problem with any of my other docements, which makes this more strange.. Also, i didnt have any problems when saving this praticular file to the cloud, illustrator didnt crash etc.. 

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Adobe Community Professional ,
Nov 15, 2020 Nov 15, 2020

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I have not seen those messages, when I click on a cloud document it says Something went wrong, but it does not say what and ignoring it does not prevent me from opening the files.

It may be usefull to post your problem here: 

https://community.adobe.com/t5/creative-cloud-services/bd-p/cc-services?page=1&sort=latest_replies&f...

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New Here ,
Nov 16, 2020 Nov 16, 2020

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Thank you, i just did 👍🏻

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Explorer ,
Dec 03, 2020 Dec 03, 2020

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Where did you post your problem and did you get an answer? I'm having the same problem.

I'm so disappointed that I can't trust the cloud with my files. 😞

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New Here ,
Dec 03, 2020 Dec 03, 2020

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Here's the link.. but didnt get a solution there as well 😞 

https://community.adobe.com/t5/creative-cloud-services/can-t-open-or-download-cloud-document/m-p/116...

 

i know it sucks.. i cant rely on saving solely on the cloud anymore

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New Here ,
Jan 01, 2021 Jan 01, 2021

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UPDATE: So i randomly tried to open the "corrubted document" and it opened! i dont see a reason why it decided to open after almost 2 months since them probem began. obviously i immedietly saved it localy to avoid future problems with the cloud.

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