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Can’t open or download Illustrator cloud document

New Here ,
Nov 02, 2020

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Hi,

 

I have been working on a file on my Mac for a few hours. I keep it open and browsed the web looking for mockups. My Mac suddenly crashed and restarted. After that I tried to open the file I was working on but it wouldn't open. I tried to open it on the Illustrator for iPad - it won't open. I tried downloading the file from Cloud Documents but every time an error appears (download won't finish). I even went through file history and changed the file version the one from 2 days ago - still not working 😞

 

It's just this one file - the rest is working fine. It was quite big but still 😞

 

Is the any hope to recover my work???? 😞

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Bug, Performance

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Can’t open or download Illustrator cloud document

New Here ,
Nov 02, 2020

Copy link to clipboard

Copied

Hi,

 

I have been working on a file on my Mac for a few hours. I keep it open and browsed the web looking for mockups. My Mac suddenly crashed and restarted. After that I tried to open the file I was working on but it wouldn't open. I tried to open it on the Illustrator for iPad - it won't open. I tried downloading the file from Cloud Documents but every time an error appears (download won't finish). I even went through file history and changed the file version the one from 2 days ago - still not working 😞

 

It's just this one file - the rest is working fine. It was quite big but still 😞

 

Is the any hope to recover my work???? 😞

TOPICS
Bug, Performance

Views

49

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Nov 02, 2020 0
Community Beginner ,
Dec 03, 2020

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Hey! Have you been able to resolve this? I'm having the same issue.

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Dec 03, 2020 0
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