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can't open the illustration. Could not complete the request

New Here ,
Sep 28, 2020

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I've been working on an Illustrator file 4 days ago for work. I opened it today and the message "can't open the illustration. Could not complete the request" when i click "only a white artboard appears. I really need this file. Please how can it be fixed or recovered?

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can't open the illustration. Could not complete the request

New Here ,
Sep 28, 2020

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I've been working on an Illustrator file 4 days ago for work. I opened it today and the message "can't open the illustration. Could not complete the request" when i click "only a white artboard appears. I really need this file. Please how can it be fixed or recovered?

TOPICS
Bug, Performance

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26

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Sep 28, 2020 0
Adobe Community Professional ,
Sep 28, 2020

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What is your operating system?

 

If you're on Windows you can use the Restore Previous Version 
https://support.microsoft.com/en-ie/help/17119/windows-7-recover-lost-deleted-files

 

Or if on the Mac you might have Time Machine running - 

https://www.macworld.co.uk/how-to/mac-software/time-machine-restore-3449071/

 

Did you not have any backups/previous versions of the files at all? Typically, I save files every hour or so under different version numbers.

 

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