Can't resize the object in Illustrator 2020 even the bounding box is visible

[ayeshahm123]

I can't resize the object in Illustrator 2020 even the bounding box is visible. It happened after the illustrator updated. Please tell me what to do it's so frustrating.

[Larry G. Schneider]

Does using the Scale tool work? Have you tried resetting your Preferences?

[Srishti Bali · Accepted solution]

Hi Ayesha,

We're so sorry to hear that you're having trouble. Could you please confirm which operating system and exact version of Illustrator you are working on?

I would also like to know if the resetting preferences as suggested by Larry worked for you? If you have not tried that yet, here are the steps:

For MAC 

• Close all Adobe applications. 
• Go to locations 
• ~/Library/Caches 
• ~/Library/Application Support/Adobe 
• ~/Library/Preferences 
• Rename  Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 24 Settings folders to   Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 24 Settings.old 
• Launch Illustrator from the Creative Cloud. 

For Windows 

• Close all Adobe applications. 
• Go to Location C:\Users\user\AppData\Roaming\Adobe 
• Rename  Adobe Illustrator and Adobe Illustrator 24 Settings folders to Adobe Illustrator.old and Adobe Illustrator 24 Settings.old 
• Launch Illustrator from the Creative Cloud. 

Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings.  

Regards,

Srishti

[Cris108]

Can you explain the renaming of the foldere more clearly? Are we renaming 4 folders? And is that comma correct? (Illustrator.old,). Also are these name changes in both the "Cache" and "Application Support" folders?

[Cris108]

Also, my folders in Application Support go up to 27.

[Monika Gause]

You can give them any name you like. It's just so that Illustrator doesn't load them.

This post is 3 years old, so that is your version number.

[Cris108]

ok thanks

so in Cache and App support, add .old to all those Illustrator settings, and next time I open it will create new ones?

[Cris108]

OK I did the renaming and the problem perisists.