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Can't resize the object in Illustrator 2020 even the bounding box is visible

New Here ,
Jul 27, 2020

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I can't resize the object in Illustrator 2020 even the bounding box is visible. It happened after the illustrator updated. Please tell me what to do it's so frustrating.

Hi Ayesha,

 

We're so sorry to hear that you're having trouble. Could you please confirm which operating system and exact version of Illustrator you are working on?

I would also like to know if the resetting preferences as suggested by Larry worked for you? If you have not tried that yet, here are the steps:

For MAC 

  • Close all Adobe applications. 
  • Go to locations 
  • ~/Library/Caches 
  • ~/Library/Application Support/Adobe 
  • ~/Library/Preferences 
  • Rename  Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 24 Settings folders to   Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 24 Settings.old 
  • Launch Illustrator from the Creative Cloud. 

  

For Windows 

  • Close all Adobe applications. 
  • Go to Location C:\Users\user\AppData\Roaming\Adobe 
  • Rename  Adobe Illustrator and Adobe Illustrator 24 Settings folders to Adobe Illustrator.old and Adobe Illustrator 24 Settings.old 
  • Launch Illustrator from the Creative Cloud. 

 

Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings.  

 

Regards,

Srishti

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Bug, How to

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Can't resize the object in Illustrator 2020 even the bounding box is visible

New Here ,
Jul 27, 2020

Copy link to clipboard

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I can't resize the object in Illustrator 2020 even the bounding box is visible. It happened after the illustrator updated. Please tell me what to do it's so frustrating.

Hi Ayesha,

 

We're so sorry to hear that you're having trouble. Could you please confirm which operating system and exact version of Illustrator you are working on?

I would also like to know if the resetting preferences as suggested by Larry worked for you? If you have not tried that yet, here are the steps:

For MAC 

  • Close all Adobe applications. 
  • Go to locations 
  • ~/Library/Caches 
  • ~/Library/Application Support/Adobe 
  • ~/Library/Preferences 
  • Rename  Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 24 Settings folders to   Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 24 Settings.old 
  • Launch Illustrator from the Creative Cloud. 

  

For Windows 

  • Close all Adobe applications. 
  • Go to Location C:\Users\user\AppData\Roaming\Adobe 
  • Rename  Adobe Illustrator and Adobe Illustrator 24 Settings folders to Adobe Illustrator.old and Adobe Illustrator 24 Settings.old 
  • Launch Illustrator from the Creative Cloud. 

 

Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings.  

 

Regards,

Srishti

TOPICS
Bug, How to

Views

63

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Jul 27, 2020 0
Adobe Community Professional ,
Jul 27, 2020

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Does using the Scale tool work? Have you tried resetting your Preferences?

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Jul 27, 2020 0
Adobe Employee ,
Aug 02, 2020

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Hi Ayesha,

 

We're so sorry to hear that you're having trouble. Could you please confirm which operating system and exact version of Illustrator you are working on?

I would also like to know if the resetting preferences as suggested by Larry worked for you? If you have not tried that yet, here are the steps:

For MAC 

  • Close all Adobe applications. 
  • Go to locations 
  • ~/Library/Caches 
  • ~/Library/Application Support/Adobe 
  • ~/Library/Preferences 
  • Rename  Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 24 Settings folders to   Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 24 Settings.old 
  • Launch Illustrator from the Creative Cloud. 

  

For Windows 

  • Close all Adobe applications. 
  • Go to Location C:\Users\user\AppData\Roaming\Adobe 
  • Rename  Adobe Illustrator and Adobe Illustrator 24 Settings folders to Adobe Illustrator.old and Adobe Illustrator 24 Settings.old 
  • Launch Illustrator from the Creative Cloud. 

 

Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings.  

 

Regards,

Srishti

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Translate

Translate

Report

Report
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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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Aug 02, 2020 0