Can’t run Illustrator CS6

[Luca27111967]

Hi, yesterday was expired my Illustrator CC license, today I can’t open my Illustrator CS6 because when I run it AdobeApplicationManager says that my CC license is expired, but I owned Illustrator CS6.

[Manan Joshi]

You should not use CC and CS applications on the same computer. This messes with the licensing as you just noticed. The solution now would be to uninstall your CC application as well as CS one. Use Creative Cloud Cleaner application to wipe everything clean and then install your CS6 app. Hopefully it should work then

-Manan

[Jacob Bugge · Accepted solution]

Luca,

In addition to what Manan said, you may need help from Adobe in connexion with downloading (updates), failing this (installation downloads)

If you have a valid licence/legal ownership, you may follow the instructions here (easiest if it is registered with Adobe already):

https://helpx.adobe.com/download-install/kb/downloaded-older-app.html

https://helpx.adobe.com/download-install/kb/find-serial-number.html

And then the following:

For any activation errors, encountered by individuals using older software titles, please reference the Activation Help document at http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html. Our chat team can continue to help if someone has reached the maximum amount of allowable activations. Any other activation errors will be evaluated on a case by case basis.

Excerpt from this post by Jeff A Wright,
https://community.adobe.com/t5/adobe-community-professionals/more-than-1-previous-verison-available-...

quoted by Jim here,

https://community.adobe.com/t5/adobe-community-professionals/just-to-be-certain-i-m-absolutely-clear...

Maybe eventually contact the Adobe support team at https://helpx.adobe.com/contact.html and request to be put in contact with the Adobe Genuine team. If your serial number has been wrongly listed as invalid or revoked the Adobe Genuine team will be able to help you.

[Monika Gause]

Before uninstalling, make 100% sure that you are able to get the CS6 installer.

As Manan and Jacob have pointed out, it's not easy to get the installer again and you have to contact Customer Care for it. Contact them before you uninstall.

[Jacob Bugge]

Luca,

Do what Monika said in her crucial addition.