Highlighted

Can’t run Illustrator CS6

Explorer ,
Jul 23, 2020

Copy link to clipboard

Copied

Hi, yesterday was expired my Illustrator CC license, today I can’t open my Illustrator CS6 because when I run it AdobeApplicationManager says that my CC license is expired, but I owned Illustrator CS6.

Most Valuable Participant
Correct answer by Jacob_Bugge | Most Valuable Participant

Luca,

 

In addition to what Manan said, you may need help from Adobe in connexion with downloading (updates), failing this (installation downloads)

 

If you have a valid licence/legal ownership, you may follow the instructions here (easiest if it is registered with Adobe already):

https://helpx.adobe.com/download-install/kb/downloaded-older-app.html

https://helpx.adobe.com/download-install/kb/find-serial-number.html

 

And then the following:

 

For any activation errors, encountered by individuals using older software titles, please reference the Activation Help document at http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html. Our chat team can continue to help if someone has reached the maximum amount of allowable activations. Any other activation errors will be evaluated on a case by case basis.

 

Excerpt from this post by Jeff A Wright,
https://community.adobe.com/t5/adobe-community-professionals/more-than-1-previous-verison-available-via-direct-download/m-p/10809918?page=2#M24542

quoted by Jim here,


https://community.adobe.com/t5/adobe-community-professionals/just-to-be-certain-i-m-absolutely-clear-about-adobe-support-policy/m-p/10827644#M24649

 

Maybe eventually contact the Adobe support team at https://helpx.adobe.com/contact.html and request to be put in contact with the Adobe Genuine team. If your serial number has been wrongly listed as invalid or revoked the Adobe Genuine team will be able to help you.

 

Topics

Activation billing and install

Views

55

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Can’t run Illustrator CS6

Explorer ,
Jul 23, 2020

Copy link to clipboard

Copied

Hi, yesterday was expired my Illustrator CC license, today I can’t open my Illustrator CS6 because when I run it AdobeApplicationManager says that my CC license is expired, but I owned Illustrator CS6.

Most Valuable Participant
Correct answer by Jacob_Bugge | Most Valuable Participant

Luca,

 

In addition to what Manan said, you may need help from Adobe in connexion with downloading (updates), failing this (installation downloads)

 

If you have a valid licence/legal ownership, you may follow the instructions here (easiest if it is registered with Adobe already):

https://helpx.adobe.com/download-install/kb/downloaded-older-app.html

https://helpx.adobe.com/download-install/kb/find-serial-number.html

 

And then the following:

 

For any activation errors, encountered by individuals using older software titles, please reference the Activation Help document at http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html. Our chat team can continue to help if someone has reached the maximum amount of allowable activations. Any other activation errors will be evaluated on a case by case basis.

 

Excerpt from this post by Jeff A Wright,
https://community.adobe.com/t5/adobe-community-professionals/more-than-1-previous-verison-available-via-direct-download/m-p/10809918?page=2#M24542

quoted by Jim here,


https://community.adobe.com/t5/adobe-community-professionals/just-to-be-certain-i-m-absolutely-clear-about-adobe-support-policy/m-p/10827644#M24649

 

Maybe eventually contact the Adobe support team at https://helpx.adobe.com/contact.html and request to be put in contact with the Adobe Genuine team. If your serial number has been wrongly listed as invalid or revoked the Adobe Genuine team will be able to help you.

 

Topics

Activation billing and install

Views

56

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Jul 23, 2020

Copy link to clipboard

Copied

You should not use CC and CS applications on the same computer. This messes with the licensing as you just noticed. The solution now would be to uninstall your CC application as well as CS one. Use Creative Cloud Cleaner application to wipe everything clean and then install your CS6 app. Hopefully it should work then

 

-Manan

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Most Valuable Participant ,
Jul 23, 2020

Copy link to clipboard

Copied

Luca,

 

In addition to what Manan said, you may need help from Adobe in connexion with downloading (updates), failing this (installation downloads)

 

If you have a valid licence/legal ownership, you may follow the instructions here (easiest if it is registered with Adobe already):

https://helpx.adobe.com/download-install/kb/downloaded-older-app.html

https://helpx.adobe.com/download-install/kb/find-serial-number.html

 

And then the following:

 

For any activation errors, encountered by individuals using older software titles, please reference the Activation Help document at http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html. Our chat team can continue to help if someone has reached the maximum amount of allowable activations. Any other activation errors will be evaluated on a case by case basis.

 

Excerpt from this post by Jeff A Wright,
https://community.adobe.com/t5/adobe-community-professionals/more-than-1-previous-verison-available-...

quoted by Jim here,


https://community.adobe.com/t5/adobe-community-professionals/just-to-be-certain-i-m-absolutely-clear...

 

Maybe eventually contact the Adobe support team at https://helpx.adobe.com/contact.html and request to be put in contact with the Adobe Genuine team. If your serial number has been wrongly listed as invalid or revoked the Adobe Genuine team will be able to help you.

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Community Professional ,
Jul 23, 2020

Copy link to clipboard

Copied

Before uninstalling, make 100% sure that you are able to get the CS6 installer.

As Manan and Jacob have pointed out, it's not easy to get the installer again and you have to contact Customer Care for it. Contact them before you uninstall.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Most Valuable Participant ,
Jul 24, 2020

Copy link to clipboard

Copied

Luca,

 

Do what Monika said in her crucial addition.

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...