• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Can't Run Illustrator v25 After Install / Win10

New Here ,
Oct 21, 2020 Oct 21, 2020

Copy link to clipboard

Copied

Computer updated and installed Illustrator 25 alongside 24.3 but now neither will open. Old said things were missing (didn't screenshot the error) and would need to be reinstalled.

 

Uninstalled all versions of Illustrator, but now when trying to open v25 I am met with this, and the open fails:

 

Annotation 2020-10-21 222954.jpg

 

Repeated uninstalls and reinstalls not helping. Running Windows 10.

 

Thanks!

Views

285

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

New Here , Oct 28, 2020 Oct 28, 2020

When uninstalling, deleting old preference files along with the uninstall fixed this issue.

Votes

Translate

Translate
Adobe
New Here ,
Oct 28, 2020 Oct 28, 2020

Copy link to clipboard

Copied

LATEST

When uninstalling, deleting old preference files along with the uninstall fixed this issue.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines