Can't save as PDF- screen turns black. Illustrator acting very slow

Community Beginner ,
Nov 30, 2020

Copy link to clipboard

Copied

I have no idea what is going on, when I save as pdf the screen is black and illustrator is acting insanely slow. 

TOPICS
Bug, Import and export, Performance, Print and publish

Views

40

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Dec 06, 2020

Copy link to clipboard

Copied

Hi there,

 

We're so sorry to hear about this trouble. I understand that it's frustrating. I would request if you could share a few more details like:

 

  • Is the issue related to a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link. 
  • Where are the exported files are being saved (Network Drive/ System HDD/ Shared Folder on System /External HDD)?
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently. 

  

  

You may try the steps suggested on this page ( https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu... ) and share your observations with us.

  

We’re here to help, just need more info.    

 

Regards,

Srishti

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more