Can't save file 'this file cannot be found' error

Participant ,
Feb 03, 2021 Feb 03, 2021

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Hi There,

 

I've been working on a file for a cople of days that's on my desktop. Today I opened the file, made some edits and hit CMD + S and saw this error...

Screen Shot 2021-02-04 at 9.37.05 AM.png

 

Things I've tried...

  1. Copying the art into a new document and saving
  2. Saving the new document to different disks (all local, no servers)
  3. Creating a blank document with nothing in it and saving

 

Bascially, I can't save anything - has anyone else seen this?

Cheers

Ben

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correct answers 1 Correct Answer

Community Beginner , Jun 22, 2021 Jun 22, 2021
I think I know why this is happening. I have 2 Adobe accounts - one that has full access and one that only has free access. A mistake I made a while back was setting up an adobe stock account using my free account instead of my paid account, so to buy stock images, I have to log out of the account that my Illustrator, Photoshop, etc programs are connected to, log into my free one, get the images I want, save, and log out. When this same issue happened to me, I was logged into the free account th...

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Participant ,
Feb 04, 2021 Feb 04, 2021

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Bump.

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Adobe Community Professional ,
Feb 04, 2021 Feb 04, 2021

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So no matter what you are trying to save and which name, you can't save it? And always that same error?

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Participant ,
Feb 04, 2021 Feb 04, 2021

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Thanks Monika, that's correct. It still happens even if I quit, reopen, create a new doc and try to save it.

Will try another computer restart when I'm back at work later this morning.

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Community Beginner ,
Feb 18, 2021 Feb 18, 2021

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Same. Drives me crazy. This is my workaround, but it's always risky: Quit illustrator via the task manager. This will (most of the time) generate file recovery information. When I open illustrator again, I can save the recovered file.

Adobe pls fix this. Your prices are awfully steep considering you make your software worse and our work harder with every update.

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New Here ,
May 28, 2021 May 28, 2021

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This worked for me, but was definitely a roll of the dice

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Participant ,
Apr 12, 2021 Apr 12, 2021

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Same here.  Happened a few days ago and now.  Created new file, added some shapes, file Save to a folder on my data drive, type in name and AI type same error.  Tried Save As same result.

 

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Adobe Community Professional ,
Apr 12, 2021 Apr 12, 2021

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Where are you trying to save?

Does the file or folder name contain any special characters?

Is it very long?

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Participant ,
Apr 13, 2021 Apr 13, 2021

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The file name is Arches.ai

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Adobe Community Professional ,
Apr 13, 2021 Apr 13, 2021

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Where are you saving? On a network?

Are there special characters in the folder names?

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Participant ,
Apr 13, 2021 Apr 13, 2021

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No, the folder is text no characters.  I had a file in the folder (on my hard drive) named arch.jpg, once I removed it from the folder I was able to save my AI file.  Very odd.

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Adobe Community Professional ,
Apr 13, 2021 Apr 13, 2021

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That really is odd, but great you could solve it.

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New Here ,
May 18, 2021 May 18, 2021

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I just started having the same issue, both times it was with the first file I worked on after opening AI.

 

Terry

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New Here ,
May 18, 2021 May 18, 2021

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Same thing just happened to me.  I was able to save as an .svg first then I tried again as an .ai and it just suddenly worked.  

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New Here ,
May 27, 2021 May 27, 2021

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That just worked for me - thanks!

 

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Community Beginner ,
May 31, 2021 May 31, 2021

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Thanks @betsyg17920228 ! Saved my day 🙂

The only downside is that when you work with multiple layers you'll now have only one layer with your previously created layers as groups inside. You'll have to release these back to layers and rename all layers back to what you had again. A little more time-consuming, but works!

Hope this issue will be fixed soon.

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New Here ,
Jun 09, 2021 Jun 09, 2021

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That saved my 2 days worth of work! Thanks @betsyg17920228 

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New Here ,
Jun 26, 2021 Jun 26, 2021

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This worked! Thanks

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New Here ,
May 26, 2021 May 26, 2021

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This happened to me when I attempted to clear my temp files (Photoshop would edit the smallest thing due to space). I've just uninstalled all my apps and reinstalled them - so far so good. might be worth a try. 

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New Here ,
May 28, 2021 May 28, 2021

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This just started happening to me as well.

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Explorer ,
Jun 10, 2021 Jun 10, 2021

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Happend to me as well. First Adobe breaks "save as" in Photoshop and now saving in Illustrator doesn't work at all.  What's happening over there?

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Adobe Community Professional ,
Jun 10, 2021 Jun 10, 2021

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Which version, which system, exactly where are your files located?

 

How often do you reboot the computer?

Can you "Save as" the file elsewhere?

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New Here ,
Jun 13, 2021 Jun 13, 2021

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The same thing just happened to me. The task manager trick worked but I had to cross my fingers, say a prayer and say ten Hail Marys while I waited for it to reload. What a gamble!

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Community Beginner ,
Jun 22, 2021 Jun 22, 2021

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I think I know why this is happening. I have 2 Adobe accounts - one that has full access and one that only has free access. A mistake I made a while back was setting up an adobe stock account using my free account instead of my paid account, so to buy stock images, I have to log out of the account that my Illustrator, Photoshop, etc programs are connected to, log into my free one, get the images I want, save, and log out.

 

When this same issue happened to me, I was logged into the free account that doesn't have access to programs. As soon as I remembered this, I signed back into my pro account and the issue was solved. So double check that you're signed into your Adobe account.

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New Here ,
Jul 07, 2021 Jul 07, 2021

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Yep, great, that worked! Sign out, sign in and voila!

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