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Can't save illustration

New Here ,
Jul 25, 2020

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I just bought my adobe creative cloud and the apps included and I'm unable to save my work on Adobe Illustrator. It says I don't have enough access privileges and an ID: -5000 show up. I paid and authorized my account and I don't know what is causing this?

Hi there,

 

Sorry about this trouble. I am hopeful that the issue was fixed. If not, we have recently released an update for Illustrator 2020 (v 24.3) which contains some stability fixes. If you are not already on v24.3, then we recommend you to update to latest version.

 

If that doesn't help, try steps shared in this help article and share your observations with us.

 

Regards,

Srishti

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Can't save illustration

New Here ,
Jul 25, 2020

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I just bought my adobe creative cloud and the apps included and I'm unable to save my work on Adobe Illustrator. It says I don't have enough access privileges and an ID: -5000 show up. I paid and authorized my account and I don't know what is causing this?

Hi there,

 

Sorry about this trouble. I am hopeful that the issue was fixed. If not, we have recently released an update for Illustrator 2020 (v 24.3) which contains some stability fixes. If you are not already on v24.3, then we recommend you to update to latest version.

 

If that doesn't help, try steps shared in this help article and share your observations with us.

 

Regards,

Srishti

Topics

Bug, Community Information, How to

Views

46

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Jul 25, 2020

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I moved your post over from the poorly named Community Help forum, which is for getting help using this forum system, to a better forum.


I hope this helps. Best of luck to you.

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Adobe Community Professional ,
Jul 25, 2020

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Hi can you show us a screenshot ? check following link also.....regards

 

https://helpx.adobe.com/manage-account/kb/account-password-sign-help.html

Ali Sajjad

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Adobe Employee ,
Sep 08, 2020

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Hi there,

 

Sorry about this trouble. I am hopeful that the issue was fixed. If not, we have recently released an update for Illustrator 2020 (v 24.3) which contains some stability fixes. If you are not already on v24.3, then we recommend you to update to latest version.

 

If that doesn't help, try steps shared in this help article and share your observations with us.

 

Regards,

Srishti

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