Can't send Adobe Draw (A2) file to illustrator

New Here ,
Jul 14, 2021 Jul 14, 2021

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Hey guys !

 

I know there are multiple subject about this; but none weem to give an answer to my specific problem.

 

I have a project on my Android tablet / Adobe draw file; it's a A2 file; and when i try to send it to Adobe Illustrator; i get an error (can't send file)

Now it seems i can't send any A2 files; not even empty ones. I merged all the artwork on the file and still nothing. Is there an offline way where i can get the file into illustrator ? My internet is not the problem. I can't use fresco because Android.

 

I can't open the files in illustrator using the cloud files; it only lists Raster files.

 

Do i have to redo all the artwork ? 😞

TOPICS
Draw and design, Print and publish, Sync and storage

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Adobe Community Professional ,
Jul 14, 2021 Jul 14, 2021

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See if this video helps.

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Jul 14, 2021 Jul 14, 2021

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I'm sorry but no 😛
thats a very old video; explaining the basics; it has nothing to do with my problem 🙂

thank you for trying though

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Adobe Community Professional ,
Jul 14, 2021 Jul 14, 2021

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I don't have Android, but Adobe Draw is still on my iPad. I can still send files to Illustrator (current and older version).

 

So there probably is somthing with your installation or the account.

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New Here ,
Jul 15, 2021 Jul 15, 2021

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No; i can send small files; just not big A2 files

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New Here ,
Jul 15, 2021 Jul 15, 2021

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I've seen adobe support people reply in some cases and helping the poster out with getting the file; but i have no idea how to contact them for this specific problem

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Adobe Community Professional ,
Jul 15, 2021 Jul 15, 2021

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