Can’t sign in to adobe illustrator on iPad Pro

New Here ,
Jan 26, 2021 Jan 26, 2021

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I can download and sign in to adobe illustrator on my PC perfectly fine, and I can download the app on my iPad too without any issue, but upon attempting to sign in, I type in my Adobe ID and password, verify it through the text sent to my phone, and it takes me back to the sign in page, and I'm stuck in an endless loop. I can download creative cloud and photoshop from there just fine, but not illustrator. I have a student account.

 

Many thanks in advance

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Bug, How to, Performance

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correct answers 1 Correct Answer

Adobe Community Professional , Jan 26, 2021 Jan 26, 2021
Please contact Customer Care: http://helpx.adobe.com/contact.html They can login to your system.

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Adobe Community Professional ,
Jan 26, 2021 Jan 26, 2021

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Please contact Customer Care: http://helpx.adobe.com/contact.html They can login to your system.

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New Here ,
Jan 26, 2021 Jan 26, 2021

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Oh okay, thank you. 

 

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Adobe Community Professional ,
Jan 26, 2021 Jan 26, 2021

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If the student account is paid for by your school, you need to contact the IT department at your school. If it is one you purchased, follow the advice from Chana.

 

Also, do not respond to scammer who may PM you purporting to be Adobe.

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