can't work in Ai

[DESIGNER GJ]

Hello, i need help please find the solution for me the problem is when i open illustrator it's stuck and i can't do anything after that and the loading icon is appear . !

[Ashutosh_Mishra · Accepted solution]

Hi there,

Sorry to hear about your experience. Would you mind sharing version of the OS & Illustrator? Are you using third-pary plugins?

Have you tried resetting preferences? If not, please try to do that.

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

You may also try starting Illustrator in safe mode. Let us know how it goes.

Looking forward to your response.

Regards,

Ashutosh