Canceling subscription

[Filip5D9B]

Hi! I was curious to explore the Adobe illustrator and find out if it was a suitable software for me to use. So, I tried the 14 day free-period. After this I forgot to cancel my subscription and accidentaly paid 240 SEK last month. Just now I noticed this. Is there any way for me to cancel my subscription now for free since I completely forgot about it?

[Doug A Roberts · Accepted solution]

I don't know what Adobe's policy is on this sort of thing, but you should contact them directly as the forums cannot help you with account and payment issues.

Log into your account and visit this page:

https://helpx.adobe.com/uk/support.html

Click on the chat icon. If it doesn't appear or nothing happens, try this link:

https://helpx.adobe.com/contact.html?rghtup=autoOpen

[Jacob Bugge · Accepted solution]

Filip,

I believe your best option is a chat with Customer Service, (just click the Still need help button straight away),

Creative Cloud support (all Creative Cloud customer service issues)

http://helpx.adobe.com/x-productkb/global/service-ccm.html

or if applicable Adobe phone Support (see the different workday hours depending on country),

http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html

Edit: Hi Doug.