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Cannot Open Certain Cloud Files on Both Macbook and Ipad

New Here ,
Oct 26, 2020

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Hi,

 

I am not able to open a specific file after I saved it to cloud document. I double-clicked it for multiple times and there is no reaction. The same thing also happens to illustrator on iPad: while I am still able to open other cloud documents, I cannot just open that certain file. It shows "creating preview" for a second and it disappears. I tried to solve the problem by downloading the file from my cloud document but it cannot be down. It tells me there is a "downloading error".  This is really an urgent question. Thank you very much!

 

Best,

Jack

 

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Cannot Open Certain Cloud Files on Both Macbook and Ipad

New Here ,
Oct 26, 2020

Copy link to clipboard

Copied

Hi,

 

I am not able to open a specific file after I saved it to cloud document. I double-clicked it for multiple times and there is no reaction. The same thing also happens to illustrator on iPad: while I am still able to open other cloud documents, I cannot just open that certain file. It shows "creating preview" for a second and it disappears. I tried to solve the problem by downloading the file from my cloud document but it cannot be down. It tells me there is a "downloading error".  This is really an urgent question. Thank you very much!

 

Best,

Jack

 

This certai

TOPICS
Bug

Views

14

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 26, 2020 0

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