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Cannot Open Certain Cloud Files on Both Macbook and Ipad

New Here ,
Oct 26, 2020 Oct 26, 2020

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Hi,

 

I am not able to open a specific file after I saved it to cloud document. I double-clicked it for multiple times and there is no reaction. The same thing also happens to illustrator on iPad: while I am still able to open other cloud documents, I cannot just open that certain file. It shows "creating preview" for a second and it disappears. I tried to solve the problem by downloading the file from my cloud document but it cannot be down. It tells me there is a "downloading error".  This is really an urgent question. Thank you very much!

 

Best,

Jack

 

This certai

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