Cannot open Illustrator (v 25.2) on M1 Macbook Pro

New Here ,
Mar 05, 2021 Mar 05, 2021

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The opening screen from Illustrator is freezing, when I try to open it the first time on Macbook Pro M1. I uninstalled and then installed it a couple of times, but it doesn't work. What can do to solve this problem?

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Bug, Performance

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Adobe Employee ,
Mar 06, 2021 Mar 06, 2021

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Hi there,

 

Sorry to hear about your experience. I'd request you to try suggestions given on this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...) & let us know if it helps.

 

Regards,

Ashutosh

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