Cannot place images into Illustrator

Community Beginner ,
Jun 30, 2018 Jun 30, 2018

Copy link to clipboard

Copied

I've been trying for weeks and it won't work!

I tried File->Place, and also tried dragging the image directly into Illustrator. JPEG, PNG, PSD.. none working!!!!

I've uninstalled and reinstalled. It still won't work!

Is this a PC problem? Never had a problem before when I used Mac before.

How can I resolve this? I have to work on a project. Need help ASAP! 도와주세요!

Views

18.1K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jun 30, 2018 Jun 30, 2018

Copy link to clipboard

Copied

What exactly is happening? The file does not appear? Crash? Something else? Which version and system is it?

ASAP is always a little difficult on a weekend - 95% of people writing here are volunteers, not Adobe staff.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jul 01, 2018 Jul 01, 2018

Copy link to clipboard

Copied

Thanks for replying, Monika.

It's the Adobe Illustrator CC 2018 version.

The JPEG, PNG files won't appear at all. I tried placing the PSD file and it says "the file is not readable", which is weird because I was able to place all these files in InDesign.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jul 02, 2018 Jul 02, 2018

Copy link to clipboard

Copied

전99597803  schrieb

The JPEG, PNG files won't appear at all. I tried placing the PSD file and it says "the file is not readable", which is weird because I was able to place all these files in InDesign.

Where are those files located?

Perhaps on a server or a synchronized folder?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jun 30, 2018 Jun 30, 2018

Copy link to clipboard

Copied

Checkout the layers panel are you on a locked layer?

Are you on a hidden layer?

chana

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jul 01, 2018 Jul 01, 2018

Copy link to clipboard

Copied

Hi chana. Thanks for replying.

No, the layer wasn't hidden or locked.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jul 01, 2018 Jul 01, 2018

Copy link to clipboard

Copied

You might need to reinstall Illustrator and if this does not help call teck support!

Chana

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jun 30, 2018 Jun 30, 2018

Copy link to clipboard

Copied

Can you place the image in a new blank file?

Is it only one image? Can you place other images?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jul 01, 2018 Jul 01, 2018

Copy link to clipboard

Copied

Thanks for your reply.

Yes, I tried placing several pictures on a new blank file.

None of the images worked. Tried JPG, PNG, PSD.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 10, 2019 Jan 10, 2019

Copy link to clipboard

Copied

Just open the image with paint and save it normally.

Now try inserting image in illustrator, it would work.

worked for me.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 07, 2020 Mar 07, 2020

Copy link to clipboard

Copied

Thank you, this worked for me.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 16, 2019 Nov 16, 2019

Copy link to clipboard

Copied

I'm having the same issue. Using Illustrator 23.1.1, trying to place .jpg image and it says there is an error with this file. Theres nothign wrong with the file - it opens on its own and is capable of being placed in indesign. However, I want it in illustrator! Does this with all file types when I try to 'place'. Its not the file - its illustrator!

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 04, 2019 Dec 04, 2019

Copy link to clipboard

Copied

Hi did you figure this out? This is so silly, im trying to place JPGs like I normally do and i'm getting an error unreadable message!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Apr 09, 2020 Apr 09, 2020

Copy link to clipboard

Copied

It's still happening in 2020 CC. I just resaved the image in Paint and it worked like a dream. I'm guessing an issue with Illustrator in general. Hopefully someone at Adobe will address this problem. 🙂

 

M.

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 13, 2020 Aug 13, 2020

Copy link to clipboard

Copied

This actually worked, thanks a bunch mate!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 04, 2020 Sep 04, 2020

Copy link to clipboard

Copied

whats the point to use another software in order to open image in illustrator software for images?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 07, 2020 Nov 07, 2020

Copy link to clipboard

Copied

thank you for sharing this info bro... u are life saver.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 30, 2020 Jun 30, 2020

Copy link to clipboard

Copied

I've had the same problem (there is an error with file), but it seemed to resolve itself (after a lot of pain), when I saved the jpg as a 'baseline standard' rather than the 'progressive' setting that now seems to be the default. My original Photoshop file was about 1.4GB, which went down to about 25mb (as a 'progressive', though wouldn't place in Illustrator) and about 60mb (as a 'baseline standard', but paced in Illustrator with no problem). Hope this helps.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 02, 2020 Nov 02, 2020

Copy link to clipboard

Copied

I had the same issue, but I solved it. Here s how it works: Go to your Illustrator-Click Edit-Click Preference-Select Scratch disk-Change the primary location to a disk that contains enough space for operation-Then restart your Illustrator-Then it should work!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 22, 2021 Mar 22, 2021

Copy link to clipboard

Copied

LATEST

You just saved me. thanks a lot!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines