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Hi,
When I try to remove drop shadow effect by clicking on the small bin icon on the appearance panel, Illustrator shuts down. I tried everything - restarting my computer, trying it on other computer with my user but nothing helps.
How can I fix this?
Thanks,
Vlada
Hi there,
We're so sorry about the trouble this issue has caused. We have been able to reproduce the issue and it is currently under investigation.
Please upvote this issue here (https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/41832787-drop-s...) and stay tuned for updates.
Regards,
Ashutosh
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Which version, which system?
When was your last computer reboot?
Is it just in this file? Or also a new file?
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I'm having the same problem. Selecting the layer, clicking on the Trash can icon for the drop shadow, Illustrator spins for a second and then shuts down.
Windows 10 Home, 64 bit
Illustrator V25.0 updated 15 days ago
Last restart this morning.
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Same!
Windows 10 Home, 64 bit
Illustrator V25.0.1
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Hi there,
We're so sorry about the trouble this issue has caused. We have been able to reproduce the issue and it is currently under investigation.
Please upvote this issue here (https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/41832787-drop-s...) and stay tuned for updates.
Regards,
Ashutosh