Cannot remove drop shadow effect

New Here ,
Nov 03, 2020

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Hi,

When I try to remove drop shadow effect by clicking on the small bin icon on the appearance panel, Illustrator shuts down. I tried everything - restarting my computer, trying it on other computer with my user but nothing helps. 

How can I fix this?

 

Thanks,

Vlada

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How to, Performance, Tools

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1 Correct Answer

Adobe Employee , Dec 06, 2020
Ashutosh_Mishra Adobe Employee , Dec 06, 2020
Hi there,   We're so sorry about the trouble this issue has caused. We have been able to reproduce the issue and it is currently under investigation. Please upvote this issue here (https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/41832787-drop-s...) and stay tuned for updates.   Regards, Ashutosh

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Adobe Community Professional ,
Nov 03, 2020

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Which version, which system?

When was your last computer reboot?

Is it just in this file? Or also a new file?

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New Here ,
Nov 07, 2020

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I'm having the same problem.  Selecting the layer, clicking on the Trash can icon for the drop shadow, Illustrator spins for a second and then shuts down.

Windows 10 Home, 64 bit

Illustrator V25.0 updated 15 days ago

Last restart this morning.

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New Here ,
Dec 05, 2020

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Same!

Windows 10 Home, 64 bit

Illustrator V25.0.1

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Adobe Employee ,
Dec 06, 2020

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Hi there,

 

We're so sorry about the trouble this issue has caused. We have been able to reproduce the issue and it is currently under investigation.

Please upvote this issue here (https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/41832787-drop-s...) and stay tuned for updates.

 

Regards,

Ashutosh

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