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CANNOT VIEW IMAGE

New Here ,
Jun 22, 2020

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Hello, I am having a frustrating issue with Illustrator 24.2. Whenever I go to File > Open and select an image (JPEG, PNG) I only see a white screen. The thumbnail can be seen in the Layers panel but it cannot be seen on the main screen. I have tried several different files but receive the same result. I have attached an image for clarification. Thanks for the help.

 

Blank screen??Blank screen??

 

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Bug, Performance

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CANNOT VIEW IMAGE

New Here ,
Jun 22, 2020

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Hello, I am having a frustrating issue with Illustrator 24.2. Whenever I go to File > Open and select an image (JPEG, PNG) I only see a white screen. The thumbnail can be seen in the Layers panel but it cannot be seen on the main screen. I have tried several different files but receive the same result. I have attached an image for clarification. Thanks for the help.

 

Blank screen??Blank screen??

 

Topics

Bug, Performance

Views

54

Likes

Translate

Translate

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Jun 22, 2020

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N/M i fiured it out.

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Adobe Community Professional ,
Jun 23, 2020

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Can you let us know what it was you figured out for the benefit of future readers?

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