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CANT error for image tracing

New Here ,
Sep 10, 2020

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Recently bought illustrator cc and everything works perfect except for the image tracing. It goes through the process but right before its done I get this error message " The operation cannot complete because of an unknown error. [CANT] "

 

Please help I have no idea how to fix this.

 

Closing the program and reopening it does not fix it.

Adobe Community Professional
Correct answer by MikeGondek | Adobe Community Professional

Does this happen on all images,  and settings? Is this the first time the Adobe suite has been installed on this computer, or may you have residual files from not using the Adobe Cleaner to uninstall? What OS & plug ins are you running.


Reset your prefs. Then Window > Workspace > Reset current workspace.

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Bug, How to

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CANT error for image tracing

New Here ,
Sep 10, 2020

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Recently bought illustrator cc and everything works perfect except for the image tracing. It goes through the process but right before its done I get this error message " The operation cannot complete because of an unknown error. [CANT] "

 

Please help I have no idea how to fix this.

 

Closing the program and reopening it does not fix it.

Adobe Community Professional
Correct answer by MikeGondek | Adobe Community Professional

Does this happen on all images,  and settings? Is this the first time the Adobe suite has been installed on this computer, or may you have residual files from not using the Adobe Cleaner to uninstall? What OS & plug ins are you running.


Reset your prefs. Then Window > Workspace > Reset current workspace.

TOPICS
Bug, How to

Views

42

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 10, 2020 0
Adobe Community Professional ,
Sep 10, 2020

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Which system is it?

Can you please tell us the hardware specifications of your computer, especially the amount of RAM installed?

 

How large is the image you are tracing?

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Sep 10, 2020 0
Adobe Community Professional ,
Sep 10, 2020

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Does this happen on all images,  and settings? Is this the first time the Adobe suite has been installed on this computer, or may you have residual files from not using the Adobe Cleaner to uninstall? What OS & plug ins are you running.


Reset your prefs. Then Window > Workspace > Reset current workspace.

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Translate

Translate

Report

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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Sep 10, 2020 0