Highlighted

Cant open adobe file

New Here ,
Oct 23, 2020

Copy link to clipboard

Copied

I saved my work but now as soon as I tried opening it after several hours it says previous work still in session of quitting. What should I do to get it started ?

TOPICS
How to

Views

29

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Cant open adobe file

New Here ,
Oct 23, 2020

Copy link to clipboard

Copied

I saved my work but now as soon as I tried opening it after several hours it says previous work still in session of quitting. What should I do to get it started ?

TOPICS
How to

Views

30

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 23, 2020 1
Adobe Community Professional ,
Oct 24, 2020

Copy link to clipboard

Copied

So the file has been saved, but you have closed it?

Where did you save it?

WHen was the last time you restarted that computer? Could be about time to do it.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 24, 2020 1
New Here ,
Oct 24, 2020

Copy link to clipboard

Copied

I saved it in documents and after 6 hours I tried opening it again to see if it was still working but it wasn't and it constantly keeps crashing but now its working. But the crashes still happen 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 24, 2020 0
Adobe Employee ,
Oct 24, 2020

Copy link to clipboard

Copied

Hi there,

 

Sorry to hear about your experience. Would you mind sharing the version of the OS & Illustrator? Does the app crash while working on a specific document or performing a specific task? Do you work on files saved on a network drive or local drive?

This information would help us understand your concern & assist you accordingly. Looking forward to your response.

 

Regards,

Ashutosh

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 24, 2020 1
Resources