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Cant open any files or start new projects

New Here ,
Nov 04, 2020

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If I double-click on an existing file, nothing happens in Illustrator, nothing opens
The same goes for new projects when I click on new nothing happens
I already had this error then I just installed an old version but that doesn't work anymore
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Bug, Import and export

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Cant open any files or start new projects

New Here ,
Nov 04, 2020

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If I double-click on an existing file, nothing happens in Illustrator, nothing opens
The same goes for new projects when I click on new nothing happens
I already had this error then I just installed an old version but that doesn't work anymore
TOPICS
Bug, Import and export

Views

58

Likes

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Translate

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Report
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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Nov 04, 2020 0
New Here ,
Nov 04, 2020

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There is nothing

Bild_2020-11-04_224451.png

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Nov 04, 2020 0
Adobe Employee ,
Nov 05, 2020

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Hi there,

 

Sorry to hear about your experience. Please try resetting the preferences of the app and see if it helps. You may follow the instructions below to do that:

  • Close all Adobe applications. 
  • Go to Location C:\Users\user\AppData\Roaming\Adobe 
  • Rename Adobe Illustrator and Adobe Illustrator 25 Settings folders to Adobe Illustrator.old and Adobe Illustrator 25 Settings.old
  • Launch Illustrator from the Creative Cloud. 

 

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings.

Let us know how it goes.

 

Regards,

Ashutosh

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