[CANT] STARTUP ERROR AI 2020.

New Here ,
Nov 28, 2020 Nov 28, 2020

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When i open my Illustrator 2020 i just have this error, and i press OK, he opens but i cant create a new file or do something in artboards.illustratorerror.png

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Bug, Feature request, How to

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Adobe Community Professional ,
Nov 29, 2020 Nov 29, 2020

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This may help you:
- Make sure all adobe apps are closed
- Go to C:\Program Files\Common Files\Adobe
- Change the UXP folder name to 00UXP

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New Here ,
Dec 01, 2020 Dec 01, 2020

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Hi @Omar.Fathy I'm having the same issue. Renaming the UXP folder isn't working, nor is reseting preferences. I was informed 25.1 should have addressed this issue, but it hasn't. I downgraded Illustrator to 24.3, which still throws a CANT at startup, but at least I'm able to create a new document. 

 

Can you please advise?

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Adobe Employee ,
Jan 03, 2021 Jan 03, 2021

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Hi there,

 

Sorry to hear about your experience. Please try following suggestions given on this help article(https://helpx.adobe.com/in/illustrator/kb/plugin-missing-issue.html) & let us know if it helps.

Additionally, please follow steps suggested on this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...).

Let us know how it goes.

 

Regards,

Ashutosh

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