CC 21 Keeps Crashing

New Here ,
Nov 24, 2020

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I meet all the specs to run this version. I had issues where it was super slow when I first upgraded this version. I uninstalled and re-installed it and now it crashes about every other hour. It's making my workflow super slow. Is anyone having these issues? Is there an update coming soon? It's becoming unusable!

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CC 21 Keeps Crashing

New Here ,
Nov 24, 2020

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I meet all the specs to run this version. I had issues where it was super slow when I first upgraded this version. I uninstalled and re-installed it and now it crashes about every other hour. It's making my workflow super slow. Is anyone having these issues? Is there an update coming soon? It's becoming unusable!

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37

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Nov 24, 2020 0
Adobe Community Professional ,
Nov 24, 2020

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Can you supply system information..? We can't help if we don't know 😊

Have you had a look at this post..?

https://community.adobe.com/t5/illustrator/illustrator-cc-keeps-crashing/td-p/10738853?page=1

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Nov 24, 2020 0
Adobe Employee ,
Nov 27, 2020

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Hi there,

 

We're so sorry about the crashing! I know that's really frustrating. I am hopeful that the issue is fixed by now. If not, would you mind sharing a few more details like:

 

 

Once done, please try the steps shared on this page (https://community.adobe.com/t5/illustrator/how-to-fix-a-crash-and-recover-documents-in-illustrator/t...) and share your observations with us.

 

Regards,

Ashutosh

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Nov 27, 2020 0
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